Customer Success Analyst

Job Title: Customer Success Analyst

Reporting to: Customer Success Coordinator

Location: Sao Paulo, Brazil

Direct Reports (number and roles): n/a

Contract Type: Perm

About Us

We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and livelihoods around the world in the face of the growing threats that insects pose to human health and the global food supply.

We are strongly committed to a set of values and principles and foster a culture of trust, respect, creativity, and accountability. Click here to read about our principles, and click here to read our CEO's blog on trust and our corporate culture.

Purpose of the Job

Oxitec Brazil is at the forefront of advancing innovative biological pest control technologies to save lives and improve livelihoods. Known throughout Brazil for our innovative Aedes do Bem technology, we are now seeking highly motivated Product Performance Lead who are passionate about biological insect control to be part of our team in Brazil, based in Campinas-SP. The next members of the Business Development team in Brazil must have strong teamwork skills, resilience, problem solving, technical knowledge, think over feeling and positive attitude.

**Responsibilities**:

- Respond to customer inquiries and complaints, providing product or service information;
- Process orders, forms, and requests, maintaining a record of customer interactions;
- Responsible for customer portfolio relationship, ensuring projects retention and nurturing product enthusiasts development;
- Educate and train the distributors and clients about the technology and the app;
- Establish and implement a customer service practices, building an internal customer centred culture among company's stakeholders;
- Resolve customer issues and identify new opportunities of client satisfaction, connecting clients needs to the business strategy;
- Quickly learn about our company's products and services to establish themselves as experts inside/outside the company;
- Support post-sale actions with strategical and technical product expertise;
- Prepare managerial reports.

Key Qualifications and Skills
- Bachelor degree in Biology or related areas/Equivalent experience;
- Desirable experience in Customer Servicing of innovative/biotechnological products;
- Excellent communication skills, both written and oral;
- Well-developed organisational skills;
- Proficient with using Excel and PowerPoint presentation softwares;
- Advanced English level;
- Availability to domestic travelling and time flexibility for weekends and holidays.

Behavioural Requirements
- Commitment to and passion for the Oxitec mission and values;
- Responsive to the needs of an international business working across different time zones; adapting working patterns in-line with business requirements;
- Positive, humble, co-operative and professional always;
- Leadership with supportive profile;
- Work with sense of urgency, solve things promptly;
- Be diligent and organized;
- Good communication and the ability to actively listen;
- Resilient and persistent in an innovative and constantly changing environment.