Customer Success Analyst

Há 3 dias

Campinas, São Paulo, Brasil Oxitec Tempo inteiro
Job Title: Customer Success Analyst
Reporting to: Customer Success Coordinator
Location: Sao Paulo, Brazil
Direct Reports (number and roles): n/a
Contract Type: Perm
About Us
We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and livelihoods around the world in the face of the growing threats that insects pose to human health and the global food supply.
We are strongly committed to a set of values and principles and foster a culture of trust, respect, creativity, and accountability. Click here to read about our principles, and click here to read our CEO's blog on trust and our corporate culture.
Purpose of the Job
Oxitec Brazil is at the forefront of advancing innovative biological pest control technologies to save lives and improve livelihoods. Known throughout Brazil for our innovative Aedes do Bem technology, we are now seeking highly motivated Product Performance Lead who are passionate about biological insect control to be part of our team in Brazil, based in Campinas-SP. The next members of the Business Development team in Brazil must have strong teamwork skills, resilience, problem solving, technical knowledge, think over feeling and positive attitude.
**Responsibilities**:
- Respond to customer inquiries and complaints, providing product or service information;
- Process orders, forms, and requests, maintaining a record of customer interactions;
- Responsible for customer portfolio relationship, ensuring projects retention and nurturing product enthusiasts development;
- Educate and train the distributors and clients about the technology and the app;
- Establish and implement a customer service practices, building an internal customer centred culture among company's stakeholders;
- Resolve customer issues and identify new opportunities of client satisfaction, connecting clients needs to the business strategy;
- Quickly learn about our company's products and services to establish themselves as experts inside/outside the company;
- Support post-sale actions with strategical and technical product expertise;
- Prepare managerial reports.
Key Qualifications and Skills
- Bachelor degree in Biology or related areas/Equivalent experience;
- Desirable experience in Customer Servicing of innovative/biotechnological products;
- Excellent communication skills, both written and oral;
- Well-developed organisational skills;
- Proficient with using Excel and PowerPoint presentation softwares;
- Advanced English level;
- Availability to domestic travelling and time flexibility for weekends and holidays.
Behavioural Requirements
- Commitment to and passion for the Oxitec mission and values;
- Responsive to the needs of an international business working across different time zones; adapting working patterns in-line with business requirements;
- Positive, humble, co-operative and professional always;
- Leadership with supportive profile;
- Work with sense of urgency, solve things promptly;
- Be diligent and organized;
- Good communication and the ability to actively listen;
- Resilient and persistent in an innovative and constantly changing environment.

  • Customer Success Analyst III

    Há 5 dias

    Campinas, São Paulo, Brasil Oxitec Tempo inteiro

    Overview Job Title: Customer Success Analyst III Reporting to: Customer Success Manager Location: Campinas, SP, Brazil About Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to...

  • Customer Support Analyst

    2 semanas atrás

    Campinas, São Paulo, Brasil Marel Tempo inteiro

    **Are you proud of what you did today? Our Customer Support Analysts are.**To further strengthen our Regional Service Business Team in Brasil we are looking forward meeting you as our new **Customer Support Analyst - based in Campinas.**Like a Customer Support Analyst (CSA) serves as the key customer representative and point of contact for customer inquiries...

  • Customer Success Coordinator

    3 semanas atrás

    Campinas, São Paulo, Brasil SoftwareIDM Inc. Tempo inteiro

    SoftwareIDM creates innovative software to address the challenges faced by corporations in planning, developing, and deploying identity management automation. Our customers are typically organizations with 10,000 identities or more in all areas of business including: real estate, fast food, transport, finance, health, defense and aerospace, manufacturing,...

  • Customer Success

    Há 14 horas

    Campinas, São Paulo, Brasil Costa Brava Travel & Events Tempo inteiro R$40.000 - R$80.000 por ano

    SOBRE A COSTA BRAVAA Costa Brava Viagens e Eventos é uma empresa que tem como propósito "PROTAGONISMO e GENTILEZA para transformar as viagens e eventos de qualquer empresa". Somos uma empresa de 36 anos de mercado, líder na RMC, estamos entre as 15 maiores TMCs (Travel Management Company) do Brasil e temos atuação global através da Radius Travel, nossa...

  • Sucesso do Cliente Analista de Customer Success

    Há 3 dias

    Campinas, São Paulo, Brasil Costa Brava Viagens e Eventos Tempo inteiro

    A Costa Brava Viagens e Eventos é uma empresa que tem como propósito "PROTAGONISMO e GENTILEZA para transformar as viagens e eventos de qualquer empresa". Somos uma empresa de 33 anos de mercado, líder na RMC, estamos entre as 15 maiores TMCs (Travel Management Company) do Brasil e temos atuação global através da Radius Travel, nossa aliança...

  • Customer Service Pl Analyst

    Há 6 dias

    Campinas, São Paulo, Brasil UPL ltd Tempo inteiro

    **Customer Service Pl Analyst**:Job Id: 4655City:Campinas, São Paulo, BrazilDepartment: Customer ServiceFunction: SCMEmployee Type: Permanent Full TimeSeniority Level: Mid-Senior levelDescription:LOCAL: Campinas, SPOBJETIVO DA POSIÇÃO: Gestão e análise crítica da carteira de pedidos de suas unidades de atendimento, com o objetivo de viabilizar os...

  • Customer Success Manager

    2 semanas atrás

    Campinas, São Paulo, Brasil V4 Company Tempo inteiro

    Estamos em busca de um(a) Customer Success Manager para compor o time de Suporte e Experiência do Cliente da V4 Company Seu desafio na área de Suporte e Experiência do Cliente, que combina características de um time de Customer Success e Vendas, será atuar como um consultor estratégico para nossa carteira de clientes, garantindo sua retenção,...

  • Customer Success Manager

    2 semanas atrás

    Campinas, São Paulo, Brasil V4 Company Tempo inteiro

    Estamos em busca de um(a) Customer Success Manager para compor o time de Suporte e Experiência do Cliente da V4 CompanySeu desafio na área de Suporte e Experiência do Cliente, que combina características de um time de Customer Success e Vendas, será atuar como um consultor estratégico para nossa carteira de clientes, garantindo sua retenção,...

  • Customer Success Manager

    3 semanas atrás

    Campinas, São Paulo, Brasil NEAR Tempo inteiro

    BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo...

  • Analista Customer Success Pleno

    Há 3 dias

    Campinas, São Paulo, Brasil CPFL Energia Tempo inteiro

    **Onde você vai atuar**: Campinas-SP**Empresa**: CPFL Total - Uma empresa do Grupo CPFL**Principais Atividades**:- Atuar no mapeamento dos canais de interação e acompanhar a implementação de melhorias que visem oferecer uma experiência satisfatória nas interações do cliente;                      - Analisar...