Customer Success Analyst III

Overview

Job Title: Customer Success Analyst III

Reporting to: Customer Success Manager

Location: Campinas, SP, Brazil

About Us

We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and livelihoods around the world in the face of the growing threats that insects pose to human health and the global food supply. We are strongly committed to a set of values and principles and foster a culture of trust, respect, creativity, and accountability. Read about our principles and read our CEO’s blog on trust and our corporate culture.

Purpose of the Job

Oxitec Brazil is at the forefront of advancing innovative biological pest control technologies to save lives and improve livelihoods. Known throughout Brazil for our innovative Aedes do Bem technology, we are seeking a highly motivated Customer Success Analyst passionate about biological insect control to be part of our team in Brazil, based in Campinas-SP. The next members of the Business Development team in Brazil must have strong teamwork skills, resilience, problem solving, technical knowledge, thinking over feeling and positive attitude.

Responsibilities

• Respond to customer inquiries and complaints, providing product or service information;
• Process orders, forms, and requests, maintaining a record of customer interactions;
• Responsible for customer portfolio relationships, ensuring project retention and nurturing product enthusiasts’ development;
• Build & execute the strategy to secure distributors and clients trained about our technology and the app;
• Establish and implement customer service practices, building an internal customer-centered culture among the company’s stakeholders;
• Resolve customer issues and identify new opportunities for client satisfaction, connecting clients’ needs to the business strategy;
• Support post-sale activities with strategic and technical product expertise;
• Develop, create, and update managerial reports.

Key Qualifications and Skills

• Bachelor’s degree in Biology or related areas/Equivalent experience;
• Experience in Customer Servicing of innovative/biotechnological products;
• Excellent communication skills, both written and oral;
• Well-developed organizational skills;
• Proficient with using Excel and PowerPoint presentation softwares;
• Advanced English level;
• Availability to domestic traveling and time flexibility for weekends and holidays.

Behavioural Requirements

• Commitment to and passion for the Oxitec mission and values;
• Responsive to the needs of an international business working across different time zones; adapting working patterns in-line with business requirements;
• Positive, humble, co-operative and professional always;
• Leadership with supportive profile;
• Work with sense of urgency, solve things promptly;
• Be diligent and organized;
• Good communication and the ability to actively listen;
• Resilient and persistent in an innovative and constantly changing environment.

Contract and Benefits

Esta vaga é temporária administrada pela Expert Consultoria. Benefícios incluem:

• Seguro de Vida
• Vale transporte
• Vale alimentação de R$ 176,00 mês
• Vale refeição de R$ 50,14 por dia
• Plano de saúde gratuito para o colaborador
• Horas extras remuneradas com 100%
• 40 horas de trabalho semanais - segunda a sexta das 07h30 às 16:30 com 1h de intervalo