Account Manager, Global

Job Description

The Global Account Manager represents Rockwell Automation’s comprehensive product and solution portfolio to a Global Account customer who has made a substantial business commitment. This individual is responsible for global partnership development with the Global Account’s corporate influence points and can articulate Rockwell Automation’s value propositions at an executive customer level. They are accountable for regular communications and extended team leadership enabling worldwide geographic Rockwell Automation sales/support to increase the scope of our product line & services penetration. Facilitates communications between the Global Account and the Rockwell Automation Product Groups/Business Units.

Position Summary:

- Represent all of Rockwell Automation’s products & services well (capable breadth), and periodically must augment skills with additional competency to support customer-critical products & services (selective depth)
- Interact comfortably with the Global Account at senior management & executive levels and convey Rockwell Automation’s products & services in a manner that demonstrates tangible economic value, linked to customer business drivers and key performance indicators, and based upon elements of competitive advantage, strategic positioning, shared goals & risks and profitability impact.
- Effectively promote business growth through indirect management of extended teams, affording a balanced selling effort at multiple customer levels of the Global Account. Must be able to team with, find compromise, and build consensus with Field Sales Management, during the process of leveraging the extended geographic sales team.
- Develop a trust-based, mutually beneficial relationship with principal customer sponsors of the Global Account. Must mature and formalize Global Account relationship expectations and address all Rockwell Automation products & services with a growth strategy for each that maximizes “customer share” across all global regions.
- Quickly qualify opportunities in order to efficiently deploy Rockwell Automation resources on high potential activities.
- Ensure that the Global Account has access to all Rockwell Automation resources by establishing excellent working relationships with the product groups/business units, geographic sales management, international and senior management.
- Participate in the Global Account's manufacturing, planning, and implementation teams to provide control/information input at an early stage, and via this participation, recommend strategies/tactics to Rockwell Automation that will benefit the Global Account.
- Identify new growth opportunities in products and services for the mutual benefit of Rockwell Automation and the Global Account.
- Provide the annual plan for the Global Account in coordination and cooperation with geographic Rockwell Automation sales/support offices world-wide and communicate this plan within Rockwell Automation and to the Global Account, including regular progress throughout the year.
- Work with the Global Account to expand Rockwell Automation’s presence globally, and to deliver consistently across geographic boundaries.
- Must be willing to travel to personally communicate Global Account relationship objectives to extended teams, and to engage in strategic Global Account growth opportunities directly with remote resources.
- Must model the capabilities of an ‘Executive Sales Professional’ to sales colleagues and be a mentor when appropriate.
- Ensures through familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).

Qualifications:
Basic Qualifications:

- Bachelor of Science degree in an Engineering discipline. Additional business related degree/experience preferred.

Preferred Qualifications:

- Prior experience in technical sales, industrial distribution, systems integration or an engineering firm, or graduate of the Rockwell Automation Sales Training Program
- Applied experience in one or more areas related to selling control/information solutions into our target industries, or supporting same, and/or production/process engineering experience, manufacturing operations experience or similar work, either from within the Rockwell Automation organization or in similar industry
- Ability to sell at the senior management & executive levels, and convey Rockwell Automation’s products & services in a manner which demonstrate tangible economic value
- Global sales experience preferred
- Industry Experience:

- Working knowledge of Industry 4.0 and Internet of Things technologies
- IOT / IIOT / Software / Annual Recurring Revenue-Subscription model type of experience
- Working w