Consulting Project Principal Consultant

Consulting Project Principal Consultant-220009Y2

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

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**Applicants are required to read, write, and speak the following languages**: English

**Role**:Customer Success Manager: Customer Success

**What We're Looking For**:
**What you'll do**:

- Work continuously with a portfolio of 18-25 Standard tier (emerging market) Customer Accounts and build long-term strategic relationships.
- Develop a deep understanding of your customers’ business processes, goals, and strategies in relation to their use of NetSuite and adjacent systems.
- Proactively present advice, assistance and resources to help customers generate value from the products and services they have purchased. Develop recommendations using tools, best practices, and pre-defined solutions provided to you and based on your NetSuite functional expertise.
- Attain measurable value and system health based on a deep understanding of your customers' business needs and NetSuite usage.
- Leverage functional/technical knowledge of NetSuite and NetSuite internal resources to encourage customers’ adoption of NetSuite, deepening this expertise over time.
- Increase communication footprint within the customer organization by driving access to decision makers and providing valuable insights across departments.
- Collaborate with other stakeholders throughout the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
- Provide guidance and direction to customer stakeholders and NetSuite PS or ACS teams completing hands-on configuration.
- Build and advise on execution of a strategic roadmap for customers in your portfolio, aligning customers’ long-term strategic plans with near-term quick wins.
- Be measured on the following metrics for your portfolio of accounts: C-Sat, ARR, Retention, Referenceability.

**Preferred Qualifications / Skills**:

- Functional experience (2 - 3+ years) with NetSuite ERP or similar ERP software (Oracle Fusion, Acumatica, Infor, Microsoft Dynamics, Intacct, QuickBooks)
- Ability and desire to develop or enhance NetSuite product expertise. Previous NetSuite product experience and NetSuite ERP Certification strongly preferred but not required.
- Previous experience in a customer-facing role such as Consulting, Audit, Sales or Customer Support.
- Proven success in a fast-paced environment working with multiple customers and internal stakeholders.
- Proven ability to communicate and present effectively with C-Suite level executives.
- Excellent problem-solving and consultative skills, proven ability to develop and propose functional solutions to complex business challenges related to ERP software and present them in a condensed and impactful way.
- Ability to demonstrate a deep understanding and empathy for customers’ business changes.
- Exceptional written and verbal communication skills, analytical skills, and presentation skills.
- Curiosity and desire for continuous learning and improvement. Proven success developing knowledge with both guided and independent learning.
- Passion for NetSuite and the success of NetSuite customers, and the drive to help customers implement the very best solutions for their businesses.

**Why NetSuite?**
We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

At Oracle NetSuite, we care We care about the evolution of people and business and making life a bit easier. We focus on encouraging productivity, accomplishments and job success through powerful cloud technology. We listen to the needs of our customers and users, we are passionate about fulfilling our mission to enable companies to realize their vision on the very best technology. We are looking for experts to join our NetSuite family to accelerate the evolution of our technology. By putting together a dynamic and passionate team of designers, writers, researchers, developers, and product managers we will be able to delight our customers by designing and executing next generation solutions that focus on insight, control, automation and agility.

The scope of our opportunity is endless Yes. We’re absolutely serious. And we can’t do it without your help. We need thoughtful, talented, fearless and multi-faceted team players who love empowering users with extraordinary user experiences.

One word — Transfor