Technical Support Representative

Há 3 dias

Sao Paulo, Brasil Jitterbit Tempo inteiro

**Company Description**

Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.

Jitterbit is seeking a Technical Support Representative to join us on this exciting journey as we grow our Brazil team We have a people and customer-first culture at Jitterbit, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.

Jitterbit creates and sells powerful and affordable software to enable the digital evolution of various businesses. We believe that capable and confident people are key to driving results. As we continue to grow our footprint throughout the world, we’ve created an amazing opportunity for a motivated individual to join our team.

**What You'll Do**:

- Work in a fast-paced and dynamic environment as a support team member to provide day-to-day support, request fulfillment, incident response, documentation, and follow-up.
- Respond promptly to customer inquiries regarding product functionality, troubleshooting, and usage.
- Provide comprehensive technical assistance to customers experiencing issues with our products.
- Guide customers through diagnostic procedures to identify and resolve problems efficiently.
- Develop a deep understanding of our products, including all features, specifications, and maintenance requirements.
- Stay updated on product updates, modifications, and new releases to address customer inquiries effectively.
- Investigate reported issues thoroughly to determine root causes and develop appropriate solutions.
- Document customer interactions, including issues reported and solutions provided.
- Escalate unresolved issues to higher-level support or engineering teams and follow up until resolution is achieved.
- Provide empathy and understanding of client issues and the impact on their business operations.
- Establish effective processes and practices for knowledge sharing and communication.
- Team and customer service orientation focus while working well as part of a group.

**Qualifications**
- Minimum of 3 years of technical support experience
- Both hands-on software support experience combined with strong communication skills.
- Skilled at problem-solving, decision-making, and negotiations.
- Strong written and verbal communication skills.
- Strong interpersonal skills; able to communicate at all levels of an organization.
- Proven ability to execute in a customer-focused environment and advocate for partners across a cross-functional organization.
- Able to communicate verbally to technical and non-technical audiences and at all levels of the organization as well as across the client base.
- Work with Technical Support, Business, Development, Sales, and other internal teams to escalate and resolve issues.

**Additional Information** What You’ll Get**:

- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart

  • Technical Support Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro R$70.000 - R$120.000 por ano

    Role: Technical Support RepresentativeLocation: Sao Paulo, Brazil. Work from office.Office location: Cenesp, Sao Paulo, BrazilLanguages required: Italian and EnglishThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's customers in their navigation and use of...

  • Technical Support Representative

    Há 7 dias

    São Paulo, São Paulo, Brasil CrewBloom Tempo inteiro R$30.000 - R$60.000 por ano

    The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking...

  • Technical Support

    1 semana atrás

    Sao Paulo, Brasil Robert Half Tempo inteiro

    Pharmaceutical technical support to customers... The Company Multinational chemical and pharmaceutical Indian industry. Job description Pharmaceutical technical support to customers; Technical presentation about the company's portfolio and solutions; Interface between customers and the Indian head office; Contact with R&D areas in order to support the...

  • Trilingual Technical Support-English+Portuguese+Spanish

    2 semanas atrás

    São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Role: Trilingual Technical SupportLocation: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Languages required: Portuguese+ Spanish+ EnglishSalary: BRL 2450/monthThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client’s customers in...

  • Trilingual Technical Support-English+Portuguese+Spanish

    2 semanas atrás

    São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Role: Trilingual Technical Support Location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Languages required: Portuguese+ Spanish+ English Salary: BRL 2450/month The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client’s customers in...

  • Technical Account Representative

    Há 2 dias

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Account Representative (TAM) 5-2300013K **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Detailed Description and Job Requirements** This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to...

  • Technical Sales Representative

    2 semanas atrás

    Sao Paulo, Brasil Rothoblaas Tempo inteiro

    We are a team of more than 500 co-workers in over 50 countries. We develop innovative, sustainable and future-oriented products and services for timber building. We are a family business that works on a global level, with an alpine heart and an international spirit. We support our customers wherever they need us. To strengthen our team, we are looking...

  • Technical Representative

    2 semanas atrás

    Sao Paulo, Brasil Caterpillar Tempo inteiro

    **Career Area**:Marketing / Sales / Product Support **IT'S YOUR TIME! It's Your Career. Make it Matter Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments -...

  • Technical Account Representative

    2 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Account Representative (TAM) 4-220007LB **Applicants are required to read, write, and speak the following languages**: English, Portuguese **Detailed Description and Job Requirements** This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure...

  • Technical Support Analyst

    Há 3 dias

    Sao Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...