Technical Support Representative

1 semana atrás

Sao Paulo, Brasil Jitterbit Tempo inteiro

**Company Description**

Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.

Jitterbit is seeking a Technical Support Representative to join us on this exciting journey as we grow our Brazil team We have a people and customer-first culture at Jitterbit, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.

Jitterbit creates and sells powerful and affordable software to enable the digital evolution of various businesses. We believe that capable and confident people are key to driving results. As we continue to grow our footprint throughout the world, we’ve created an amazing opportunity for a motivated individual to join our team.

**What You'll Do**:

- Work in a fast-paced and dynamic environment as a support team member to provide day-to-day support, request fulfillment, incident response, documentation, and follow-up.
- Respond promptly to customer inquiries regarding product functionality, troubleshooting, and usage.
- Provide comprehensive technical assistance to customers experiencing issues with our products.
- Guide customers through diagnostic procedures to identify and resolve problems efficiently.
- Develop a deep understanding of our products, including all features, specifications, and maintenance requirements.
- Stay updated on product updates, modifications, and new releases to address customer inquiries effectively.
- Investigate reported issues thoroughly to determine root causes and develop appropriate solutions.
- Document customer interactions, including issues reported and solutions provided.
- Escalate unresolved issues to higher-level support or engineering teams and follow up until resolution is achieved.
- Provide empathy and understanding of client issues and the impact on their business operations.
- Establish effective processes and practices for knowledge sharing and communication.
- Team and customer service orientation focus while working well as part of a group.

**Qualifications**
- Minimum of 3 years of technical support experience
- Both hands-on software support experience combined with strong communication skills.
- Skilled at problem-solving, decision-making, and negotiations.
- Strong written and verbal communication skills.
- Strong interpersonal skills; able to communicate at all levels of an organization.
- Proven ability to execute in a customer-focused environment and advocate for partners across a cross-functional organization.
- Able to communicate verbally to technical and non-technical audiences and at all levels of the organization as well as across the client base.
- Work with Technical Support, Business, Development, Sales, and other internal teams to escalate and resolve issues.

**Additional Information** What You’ll Get**:

- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart

  • Technical Support Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro R$70.000 - R$120.000 por ano

    Role: Technical Support RepresentativeLocation: Sao Paulo, Brazil. Work from office.Office location: Cenesp, Sao Paulo, BrazilLanguages required: Italian and EnglishThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's customers in their navigation and use of...

  • Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$100.000 - US$150.000

    Technology Service Representative OpportunityWe are seeking an experienced Technology Service Representative to join our team. As a key point of contact for our South American client base, you will work alongside our global team to support and grow our business by delivering technical application support and integration expertise.This is a challenging role...

  • Deskside Support Representative

    Há 2 dias

    Sao Paulo, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro

    **Why Kyndryl** **Your Role and Responsibilities** **Required Technical and Professional Expertise** Superior completo; Conhecimentos técnicos em TI; Conhecimentos técnicos avançados em microinformática: Habilidades de comunicação escrita (português); Habilidades básicas de leitura em inglês; Habilidades para agir sob pressão; Experiência...

  • Technical Account Representative

    Há 7 dias

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Account Representative (TAM) 5-2300013K **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Detailed Description and Job Requirements** This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to...

  • Technical Account Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Account Representative (TAM) 5-2300013K**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese**Detailed Description and Job Requirements**This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure...

  • Technical Account Representative

    Há 6 dias

    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Account Representative (TAM) K**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese**Detailed Description and Job Requirements**This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful...

  • Technical Support Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$720.000 - R$1.086.000

    Technical Support Specialist Role OverviewThe primary function of this role is to provide top-notch assistance to clients, acting as their first point of contact in resolving issues related to the use of our products.Key ResponsibilitiesDeliver exceptional technical support for our products and servicesMeet and surpass service level objectivesAchieve high...

  • Field Technical Representative

    Há 4 dias

    Sao Paulo, Brasil Tampico Beverages Tempo inteiro

    **Tampico Beverages, a growing multi-national company with corporate offices in Chicago, has an immediate opportunity for Field Technical Representative** **ABOUT US: Bottling Irresistible - Discover Flavor **s of Fun!** Our dedicated and inquisitive team is behind everything we do, we are always improving. We can only imagine what the future holds, but we...

  • Educational Industry Technical Support Leader

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeManager Tempo inteiro US$90.000 - US$110.000

    Customer Support Manager RoleThe purpose of this role is to lead and manage a team of technical support representatives, ensuring that they provide exceptional service to customers.This position involves proactively dealing with customer inquiries and issues, as well as owning the development and maintenance of the customer-facing Help Center.Key...

  • Technical Support

    1 semana atrás

    São Paulo, São Paulo, Brasil Crystal Intelligence Tempo inteiro US$80.000 - US$120.000 por ano

    Position summary We are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our...