Technical Support Representative

Há 6 dias


São Paulo, São Paulo, Brasil CrewBloom Tempo inteiro R$30.000 - R$60.000 por ano

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities:

  • Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
  • Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
  • Troubleshoot hardware issues including hard drives, RAM, and power supplies
  • Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
  • Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
  • Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
  • Utilize sales skills to upsell support packages post-service resolution
  • Maintain organization, punctuality, and reliability as core professional attributes
Requirements
  • Based in any Latin American country
  • Proficient in troubleshooting Mac and Windows operating systems
  • Skilled in resolving a broad spectrum of technical issues
  • Strong sales acumen with experience in upselling products and services
  • Excellent communication and documentation skills
  • Proven track record of dependability and adherence to schedules
  • Ability to work full-time hours with availability on weekends

Minimum Technical and Work Environment Requirements:

  • Internet Connection:

  • Primary internet connection with a minimum speed of 15 Mbps.

  • Backup internet connection with at least 10 Mbps.
  • Backup connection must be capable of supporting work during a power outage.

  • Primary Device:

  • Desktop or laptop equipped with at least:

  • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

  • A minimum of 8 GB RAM.

  • Backup Device:

  • Must meet or exceed the performance of an Intel Core i3 processor.

  • Must be functional during power interruptions.

  • Peripherals and Workspace:

  • A functioning webcam.

  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • A smartphone for communication and verification purposes.
Benefits
  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.


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