Technical Support Engineer

Há 16 horas

São Paulo, São Paulo, Brasil Dataddo Tempo inteiro R$60.000 - R$120.000 por ano

About Dataddo

Dataddo is a recognized leader in cloud-based data integration solutions.

Companies like
L'Oréal, Wartsila, Ogilvy, Twitter, and Livesport

rely on Dataddo to connect their data sources seamlessly to dashboards and storage platforms.

We were honored with a mention in the
2024 Gartner Magic Quadrant for Data Integration Tools

, highlighting our impact in the industry.

Our platform empowers businesses to integrate and automate data flows without the need for extensive technical skills — making data-driven decisions more accessible than ever.

About the Role

We are seeking a skilled
Technical Support Engineer (L2 Support)

to join our global support team in Prague or São Paulo.

In this role, you will:

  • Be the
    technical escalation point

for our L1 team and enterprise customers.
- Solve
complex technical issues

and ensure smooth integrations.
- Collaborate with
Engineering, Product, and Sales

teams.

This role is particularly focused on clients in the
Brazilian and U.S. markets

, so
Portuguese (Brazilian)

and
English

fluency are required.

Key Responsibilities

Advanced Troubleshooting:

Investigate and resolve escalated issues (API limits, OAuth errors, database connection problems, data pipeline issues).

Incident Management:

Manage escalated incidents, ensure proper documentation, and collaborate with Engineering on timely resolutions.

Customer Communication:

Act as a trusted advisor for enterprise clients in Brazil and/or the U.S.

Cross-Team Collaboration:

Report and reproduce bugs for Engineering. Support Sales with technical insights during client discussions.

Documentation & Knowledge Sharing:

Contribute to internal guides and best practices.

What We're Looking For

  • 2+ years of experience in
    technical support, IT helpdesk, or a customer-facing technical role

.
- Strong knowledge of
REST APIs, OAuth, JSON, and databases

.
- Proven experience with
troubleshooting and debugging

.
- Excellent communication skills in
English

and
Portuguese (Brazilian)

.
- Well-organized, proactive, and able to manage multiple priorities.
- A positive attitude, team spirit, and eagerness to grow into a senior technical role.

Nice to Have

  • Familiarity with cloud platforms (Google BigQuery, AWS, Snowflake, Azure).
  • Experience with BI tools (Tableau, Power BI, Looker).
  • Interest in APIs, automation, and data integration.

What We Offer

  • Flexible working hours (hybrid in Prague, remote in São Paulo).
  • Vibrant startup culture with office events & community (Prague).
  • Company MacBook & all necessary equipment.
  • Free coffee, drinks, snacks, and Dataddo sports clubs (e.g., boxing).
  • 5 weeks of paid vacation

.
- Czech language lessons for foreign employees in Prague.
- Clear
career growth path

— from L2 Support toward Integration Specialist or Solution Architect.


Join us at Dataddo and help enterprises make smarter, data-driven decisions

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