Tivoli Support Engineer

1 semana atrás


São Paulo, São Paulo, Brasil Praxis Tempo inteiro R$156.000 - R$172.800 por ano

Support Responsibilities:

  • Support Technology and Business Teams who use IBM Tivoli Workload Scheduler
  • Provide incident response, fulfill service requests, job status monitoring and remediation
  • Collaborate with stakeholders and Tivoli Engineers to identify performance bottlenecks, optimize system configurations to improve the flow of value
  • Create and maintain technical support process documentation in Confluence and ServiceNow

Experience and Technical Skills:

  • Tivoli versions 9.4 and 10.2
  • Additional experience with ServiceNow, Jira, Slack, SonarQube, Jenkins, GitLab, Alteryx, QuickBase, and Grafana is highly preferred

Soft Skills:

  • Ability to provide customer focused communication and guidance on best practices
  • Strong analytical and problem-solving skills to diagnose and resolve technical issues
  • Ability to work effectively as a team
  • Detail-oriented and organized

Job Types: Full-time, Contract

Pay: R$13, R$14,000.00 per month

Experience:

  • 9.4 and 10.2 Tivoli versions (Required)
  • Confluence (Required)
  • ServiceNow (Preferred)
  • Jenkins (Preferred)

Language:

  • English (Required)

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