Support Engineer

1 semana atrás

São Paulo, São Paulo, Brasil Instaleap Tempo inteiro R$40.000 - R$60.000 por ano

*What would you do?*

  • Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  • Cooperate and support their fellow Support in resolving the incidents they require.
  • Ensure compliance with the SLA for the resolution of cases established with clients.
  • Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
  • Seek to impact on your colleagues for the improvement of the Support service.
  • Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.


Your experience has been shaped by

    • 2 years in Support related positions.
  • Demonstrated interest in technical field and development/ automatization.
  • Ability to influence and built effective working relationships with all levels of the organization.
  • Experience working in agile environments.


*Your SuperPowers*

  • The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate level is required for collaboration with LATAM Teams.
  • Intermediately SQL level.
  • Remote collaboration capabilities.
  • High skills in communicating complex technical issues to both technical and non-technical audiences.
  • Problem solving skills.
  • Knowledge of programming language desirable (no development experience).


What we bring to the table

  • Hybrid Work: Work together as a team
  • Flexible hours: We trust your work and skills
  • Workstation Paid BYOD.
  • 25 days PTO

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