Technical Support Specialist

Há 5 dias

São Paulo, São Paulo, Brasil Medcaptain Tempo inteiro R$40.000 - R$80.000 por ano

Company Description

Founded in 2011, Based in Shenzhen China, Medcaptain Medical Technology Co., Ltd. is dedicated to innovation in Medication Delivery, Minimally Invasive Interventions, Anesthesia & Respiratory, In-Vitro Diagnostics, and Medical Disposables. Medcaptain aims to be a leader in the global medical device industry.

Job Description

This is a full-time hybrid role for a Technical Support Engineer . Responsible for Brazil and nearby countries

Responsibilities:

A. Support distributors of responsible area to proceed the installation, maintenance, troubleshooting and end users visit of all Medcaptain products. Maintain the relationship with key customers and model hospitals, especially the relationship of the medical equipment management dept of the hospitals.

B. Provide technical support and conduct training to staff of distributors to be able to provide service to end users. Monitor the distributors' service quality and maintain the customers' satisfaction.

C. Collect and deal with the issues from distributors. Support distributor to handle the customer complain and major issue of responsible area.

D. Assist sale and marketing team to conduct product promotion and marketing support. Collect the installation information, customers' requirements and competitors' information and feedback to head quarter.

E. Manage the spare part stock and demo unit of responsible area.

F. Regularly output service experience and English/local language materials.

G. Develop and maintain Medcaptain brand at the local market.

H. Other tasks assigned by head quarter.

Requirements

1.Bachelor degree or above, give priority to major of biomedical engineering, electronic engineering.chemical engineering,Relevant experienced technician etc..

2.Medical industry work experience, give priority to work experience more than two years on this field.

3.Be able to use Microsoft office software skillfully.

4.Skillfully English speaking is a must, also listening, reading ability.

5.Good learning, communication, organization, analysis and anti-pressure ability. Can accept frequent time difference

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