Contact Center Officer Hybrid

1 semana atrás


Colombo, Brasil Emapta Tempo inteiro

**Job Information**:
Industry
- Employment - Recruiting - StaffingSalary
- LKR 250,000 - LKR 400,000Work Experience
- 4-5 yearsLocation
- Sri LankaFunctional Expertise (Verticals)
- Information TechnologyCity
- ColomboState/Province
- ColomboCountry
- Sri LankaZip/Postal Code
- 00300**Are you our next**

Technical Service Desk?

**About the role**

The technical service desk can be paid up to **LKR 400,000** depending on their experience in working with technical engineers to provide timely technical support to customers and clients.

We’re encouraging experienced tech support providers or previous desk attendees who have worked for US and AU firms and companies to apply, especially if you want to broaden your professional horizons.

**Our company culture**

We believe that our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.**Requirements**:

- We need somebody who's ambitious, has superb time management skills and is comfortable with working around tight deadlines. Here are the rest of the requirements:

- 4 years of experience as a customer support officer in a customer contact center responsible for handling Level 1 and Level 2 ICT Network services
- Degree-level qualification in Information Technology, preferably with a major in Networking.
- Detailed understanding of network infrastructure. Internet structure, network topography, network hardware components, network software components
- Basic understanding of core Linux fundamentals
- Experience in configuring and troubleshooting Android and IOS devices and operating systems.
- Experience identifying and using SSID to identify and access Wi-Fi.
- Experience with diagnosing and dealing with ISP faults/issues.
- Experience with the use of diagnostic tools to identify network access issues.
- Experience in restart procedures for POE devices
- Experience in gathering detailed information for escalation purposes and confident in describing the identified cause of an outage in technical terms.
- Experience in the use of a Ticketing System/CR

**Benefits**:

- Competitive Package
- Medical Life Insurance
- Flexible work arrangement
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams



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