Operations Team Lead

Há 5 dias

Mato Grosso, Brasil Wolt - English Tempo inteiro

**About Wolt**:
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As a Wolt Market Operations Team Lead you have ownership of supporting a team of 3-4 Store Managers and Store Team Leads and together running a world-class grocery delivery operation. You are leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your operation.

In this role, you'll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.

**What you'll be doing**:
**Your day-to-day in this role**:

- Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
- Focus on the continuous improvement of our operations. Key focus areas include: safety, quality, customer experience, and productivity.
- Maintaining an ambitious and motivated team is one of your main responsibilities, while you also hire and train new store leaders.
- Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence.
- Drive the creation of shift schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store leaders to meet and exceed business targets.
- Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
- Develop optimal store operations in your country together with the Operations Manager and other members of your team. Examples of your areas of responsibility could be workforce management, people compliance, collaboration with inventory and commercial teams, product initiatives and feedback

**Our humble expectations**:

- Operations management experience in retail, distribution or platform economy environments.
- Great analytical skills. Excel skills are a strong recommendation.
- Experience of leading teams in stores or in a similar field.
- Full professional proficiency in English, Maltese is considered a plus
- Ability to think and act fast operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.

**Our Commitment to Diversity and Inclusion**:
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

  • Player Operations Lead

    2 semanas atrás

    Mato Grosso, Brasil Patrianna Tempo inteiro

    **Player Operations Lead** At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a fast-growing iGaming company based in Gibraltar, we are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing. This...

  • Player Operations Lead

    Há 2 dias

    Mato Grosso, Brasil Patrianna Tempo inteiro

    **Player Operations Lead**At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a fast-growing iGaming company based in Gibraltar, we are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing. This role...

  • Payment Operations Lead

    Há 3 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: The role of Payment Operations Lead is to ensure that we provide our customers with a broad portfolio of solutions across all our markets, focusing on operational optimization of our solutions and management of existing providers. You will work in close conjunction with the Risk Team whose remit is to ensure we create a safe and...

  • Ino Lead

    2 semanas atrás

    Mato Grosso, Brasil Eeze Tempo inteiro

    **INO Lead** **Birkirkara, Malta (Hybrid)** **Reporting to: Director of Technology Operations** **Company Overview**: Eeze is a leading iGaming company dedicated to delivering innovative and exciting gaming experiences to players worldwide. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction. As we continue to expand...

  • Quality Assurance Team Lead

    2 semanas atrás

    Mato Grosso, Brasil beBeequality Tempo inteiro R$9.000 - R$12.000

    About the QA Team Lead PositionWe are seeking a highly skilled and experienced Quality Assurance Team Lead to join our team in Mato Grosso, Brazil.Job Description:The Quality Assurance Team Lead will be responsible for leading a team of quality assurance engineers and ensuring that software applications meet the required standards of quality.Key...

  • Affiliate Team Lead

    2 semanas atrás

    Mato Grosso, Brasil Ventures Lab Tempo inteiro

    We’re looking for an exceptional Affiliate Team Lead to take the reins of operational side of our Affiliate department and drive forward our global affiliate programs. This is a rare opportunity to step into a pivotal leadership role at a high-growth iGaming company where your impact will be visible from day one. As the Affiliate Team Lead, you’ll not...

  • Senior Team Lead, Engineering

    2 semanas atrás

    Mato Grosso, Brasil Deel Tempo inteiro

    **Who we are is what we do.**Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products...

  • Operations Excellence Director

    1 dia atrás

    Mato Grosso, Brasil beBeeRisk Tempo inteiro

    OverviewAs a Player Operations Lead, you will be responsible for overseeing key areas of Player Operations, including Anti-Money Laundering (AML), Know Your Customer (KYC), risk management, and payment processing. This role involves managing a team of Operations Specialists to ensure operational excellence and efficiency.Key ResponsibilitiesManage and mentor...

  • Customer Service Team Lead

    4 semanas atrás

    Mato Grosso, Brasil WinLux Tempo inteiro

    Our vision is to offer the best **customer engagement**and **player experience** in the gaming industry by providing industry-leading products.With a remote-first team spanning the MENA region, **WinLux** is committed to delivering an exceptional gaming experience. We are passionate about what we do and take pride in our growing, diverse in-house team, who...

  • New Business Senior Team Manager

    1 semana atrás

    Mato Grosso, Brasil Games Global Operations Limited Tempo inteiro

    Overview: Welcome to the **Games Global** world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby ️ We are on the lookout for a** Senior Team Manager - Games Sales**to join...