Inbound Customer Service Agent

2 semanas atrás

Sao Paulo, Brasil ProSpur Tempo inteiro

**Job Summary**
- Willingness to work mainly US shifts.
- Prior Customer service Experience is preferably
- Ability to multitask and work with multiple tools in order to provide the best resolution
- Functional knowledge of using CRM solution and MS Excel
- Domain knowledge of US Customer Service, preferably Travel industry
- Sales/Retention/Tech experience would be an add on

**Responsibilities and Duties**
- Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
- Maintain customer records by updating account information
- Ability to think out of the box
- Ability to work in a dynamic and innovative environment by contributing towards ideation for the project

Key Skills
Analytical skills, Excellent communication skills, Ability to Multitask.
Required Experience and Qualifications
- Minimum experience of 1 year in said domain (International BPO)
- International Customer Service Experience - US referably
- Proficient in written English, Comprehension skills
- Analytical skills
- Ability to Multitask.
- Sales/Retention experience will be an add on

**Salary**: R$8,500.00 - R$12,000.00 per month

COVID-19 considerations:
This is a work from home position

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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