Rental Staff

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

As a team member of the rental department, you are responsible for helping guests with ski and snowboard equipment set-ups and boot fitting. You will need to have a basic understanding of ski and snowboard equipment, a passion for guest service and safety, and the ability to ensure every guest has their rental ski or snowboard set up accurately every time. The ability to communicate with guests about other products the mountain offers, such as ski and ride school lessons, is also important. In addition, it will be your job to relay to guests the best chair lifts to ride on the mountain for their skill level. Rental staff work indoors mostly, but will be required to work outside on occasion to assist with shoveling and moving ski racks. Rental staff must come to work prepared to be guest-facing daily in uniform with a name tag. You may be required to stand for up to 8 hours per shift. You also may be scheduled at any of our locations on any given shift.

Essential Functions/Major Responsibilities- Have competent product knowledge of rental equipment as well as ski and ride lessons.- Understand all procedures for the point of sale system.- Practice safe operating procedures while using all equipment, tools, and machines.- Set up guests with rental equipment accurately and safely every time.- Properly scan out all equipment to guests for every rental transaction.- Ensure all gear is checked back in correctly during our return process.- Make sure every guest has their foot measured for proper fitting of ski and snowboard boots.- Assist guests in putting our rental ski or snowboard boots on at our fitting stations.- Must obtain excellent knowledge of the mountain, including but not limited to: lodges, lifts, terrain, and operating schedules- Keep the work area clean and organized- Assist with ski binding testing as needed.- Help with all rental gear repairs.- Must be able to self-manage and support co-workers with teamwork on daily projects such as gear waxing.- Aid valet specialist in ensuring all overnight storage and valet guests are helped as needed.- Must obtain ski binding certification from Amer Sports after training.- Aid the tune shop staff if requested with basic waxing tasks.- Other tasks as assigned.

Secondary Function

Assist other stations in the Rental shop. Assist in snow removal (shoveling) of the Rental shop’s designated areas. Assist in moving ski racks onto the snow in the morning and replacing them at the end of the day. Assist in housekeeping of work areas - clean and vacuum as needed. Assist with other duties as assigned.

Job Scope

Mt. Bachelor Rental Shop is the largest in Central Oregon. The team works together in a very fast-paced atmosphere. Our staff is required to be knowledgeable and professional. Our staff must be passionate about the sport and willing to use their knowledge to assist our guests in selecting the products (rentals, lessons, lift tickets) that best fit their needs.

Interpersonal Contacts

Guests, various employees, & ski/ride instructors.

Specific Job Skills- License/Certifications: Must pass certification test with binding manufacturers.- Technical: Some mechanical problem-solving skills.- Physical Capabilities: Able to Ski/Ride at an intermediate level. The ability to push 50 lbs. of force at a height of 42”.

Education/Related Experience- Minimum Education: High School or Equivalent Required.- Minimum time in related position: 1 year in customer service, retail, hospitality, or related customer service experience.

Physical Demands- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential