Tube Rental Lead

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The tube rental lead position requires a professional, fun, energetic individual with good organization and communication skills to facilitate processes required to provide guests with equipment rentals and lessons at the SCT warehouse location. This position works with guests of varying ages and supervises the tube attendants who are responsible for equipment preparation and maintenance, customer rental transactions and interactions, and site preparation and cleanliness. The tube rental lead is a primary contact for location partners. The position requires work to be performed outside in all conditions and prioritizes the safety of co-workers and guests. This position provides leadership to tube rental assistants 1 and 2 staff.

What You’ll Do

Lead the Team- Assign daily tasks to tube rental attendants and oversee day-to-day operations.- Train and support staff in POS systems, safety protocols, guest service, and local knowledge.- Conduct daily team huddles focused on safety and service excellence.

Oversee Equipment & Site Operations- Supervise setup, maintenance, and teardown of trailers, tubes, PFDs, and canopies.- Ensure cleanliness and organization of all rental equipment and site areas.- Assist with instructions and basic river navigation for guests.

Manage Rentals & Transactions- Use the POS system to sell products and services accurately.- Monitor daily cash handling and follow financial procedures.- Coordinate reporting and equipment usage with partners (e.g., CET).

Be a Team Player- Communicate with management, staff, and business partners in a professional, upbeat manner.- Support additional business areas as needed and help identify opportunities for improvement.- Maintain a clean and safe environment for guests and team members.

Secondary Function- Provide instruction to guests in the operation of paddleboards and river navigation.- Cleans shop area, refrigerators, and kitchen.- Washes and hangs lifejackets as needed.- Assist with vehicle clean up.- Repairs or replaces equipment damaged or lost due to gross negligence which was the specific attendant’s responsibility.- Provide input on areas for improvement.- At times may be asked to assist in business areas outside of the park operations.

Interpersonal Contacts

Applicants must be able to work in a group environment both within the department, the company as a whole, and business partners. Tube lead must have strong guest service and communication skills.

Specific Job Skills- Technical: Have strong POS knowledge to be able to train staff members in proper use. Understand in implementation of reporting mechanisms.- Physical Capabilities: Can remain outside in all conditions for long periods. Must be physically capable of assisting the moving equipment throughout an entire shift.- Additional: Maintains a professional attitude, supporting the vision of Mt. Bachelor/Sun Country Tours.

Education/Related Experience- Education: High School or equivalent.- Minimum Experience: Previous leadership or customer service experience preferred

Physical Demands- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.- In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range: $18.50/hr

Minimum Age Requirement: 18+

Come Work Where You Play