Senior Manager of Ombudsman, Procon

Há 6 dias

São Paulo SP, Brasil Futuras Apostas Tempo inteiro

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We specialize in providing a wide range of gambling and betting services.

Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach.

Currently, we are looking for an ambitious **Senior Manager of Ombudsman, PROCON, Fraud & AML **to join our team for** full-time** employment in our beautiful **office** in **Sao Paulo**.

Here are a few reasons to** join us**:

- ** Bonuses and Incentives**: Beyond a competitive salary, we reward excellence. Expect performance-based bonuses, recognition programs, and incentives that keep you motivated.
- ** Professional Growth**: Becoming a part of a fast-growing and open-minded brand will boost your future career and a team of young leaders who constantly push existing boundaries will reveal your true potential.
- ** Work-life balance flexibility**: We trust your experience. That's why you will be free to organize your time how you like it and you will have 25 working days of paid vacation and an Executive Health plan for you.

The **Senior Manager of Ombudsman, PROCON, Fraud & AML** is responsible for leading all activities related to dispute resolution, regulatory compliance, and fraud prevention. This role oversees interactions with PROCON and other regulatory bodies, as well as fraud prevention and Anti-Money Laundering (AML) strategies. This position requires strong analytical, strategic, and interpersonal skills to mediate disputes effectively and implement compliance policies.

As a **Senior Manager of Ombudsman, PROCON, Fraud & AML **at our company, we expect you to be responsible for the following:

- Oversee Ombudsman operations to ensure escalated complaints are resolved fairly and efficiently.
- Coordinate PROCON interactions, ensuring compliance with the Consumer Protection Code (CDC).
- Lead fraud investigations and monitor activities to detect suspicious behavior.
- Develop ongoing strategies and programs for fraud and AML prevention.
- Ensure regulatory compliance and regularly review processes to mitigate legal risks.

**Required skills**:

- Bachelor’s degree in Law, Finance, Business Administration, or related fields.
- Minimum of 5 years of experience in compliance management, fraud, and regulatory affairs.
- In-depth knowledge of AML, KYC, and financial compliance standards.

**Will be considered a plus**:

- Law degree
- Certifications in Ombudsman
- Minimum 1 year proven experience in Ombudsman Process
- Experience in the iGaming market

For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our **Customer Service (CS) & Ombudsman **is waiting for you to become an indispensable part of it

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