Customer Service Manager

Há 2 dias

São Paulo SP, Brasil Futuras Apostas Tempo inteiro

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We specialize in providing a wide range of gambling and betting services.

Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach.

Currently, we are looking for an ambitious **Special Team Manager **to join our team for** full-time** employment in our beautiful **office** in **Sao Paulo**.

Here are a few reasons to** join us**:

- **Bonuses and Incentives**: Beyond a competitive salary, we reward excellence. Expect performance-based bonuses, recognition programs, and incentives that keep you motivated.
- ** Professional Growth**: Becoming a part of a fast-growing and open-minded brand will boost your future career and a team of young leaders who constantly push existing boundaries will reveal your true potential.
- ** Work-life balance flexibility**: We trust your experience. That's why you will be free to organize your time how you like it and you will have 25 working days of paid vacation and an Executive Health plan for you.

The **Special Team Manager** oversees responsible gaming policies, manages interactions on Reclame Aqui, and handles legal disputes. This role involves creating a safe gaming environment, supporting clients in vulnerable situations, ensuring prompt public complaint resolutions, and managing legal claims.

As a **Special Team Manager **at our company, we expect you to be responsible for the following:

- Implement and monitor responsible gaming policies, including self-exclusion tools and betting limits.
- Oversee all interactions on Reclame Aqui, ensuring quick and constructive responses.
- Manage legal cases, working closely with the legal team to resolve disputes.
- Analyze complaint trends to develop action plans, reduce public complaints, and strengthen the company’s reputation.
- Provide specialized support for clients with gambling addiction risks, promoting healthy gaming practices.

**Required skills**:

- Bachelor’s degree in Law, Psychology, Business Administration, or related fields.
- Minimum of 5 years of experience in responsible gaming management, public complaint handling, and legal dispute resolution.
- Knowledge of gambling regulations and consumer protection.

**Will be considered a plus**:

- Experience in customer service
- Operational knowledge of Reclama Aqui
- Experience in the iGaming market

For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our **Customer Service (CS) & Ombudsman **is waiting for you to become an indispensable part of it

  • Customer Service Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Lestars Management Consultancy Tempo inteiro R$60.000 - R$120.000 por ano

    Job Overview:We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal...

  • Customer Support Manager

    Há 2 dias

    Sao Paulo, Brasil Curv Innovation Tempo inteiro

    Requisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills

  • Customer Service Manager

    1 semana atrás

    São Paulo, Brasil LESTARS MANAGEMENT CONSULTANCY Tempo inteiro

    Job Overview: We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal...

  • Program Manager

    2 semanas atrás

    São Paulo, SP, Brasil Keeta Tempo inteiro

    We're Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...

  • Retail Customer Service Manager

    2 semanas atrás

    São Paulo, Brasil Playtech Tempo inteiro

    **Ready to level up your career?** **Playtech Managed Services** is looking for a passionate and driven **Retail Customer Service Manager** to join our growing team in **São Paulo**. If you're ready to take ownership of retail customer service operations and lead a high-performing team, this is your chance to make an impact. **Your influential mission....

  • Customer Services Manager

    2 semanas atrás

    São Paulo, Brasil Kaizen Gaming Tempo inteiro

    Join to apply for the Customer Services Manager role at Kaizen Gaming We are Kaizen Gaming, the team powering Betano. We are one of the biggest GameTech companies in the world, operating in 19 markets, and we always aim to leverage cutting‑edge technology to provide the best experience to our millions of customers. We are a diverse team of more than 2,700...

  • Customer Service Manager

    2 semanas atrás

    Sao Paulo, Brasil Broadcom Tempo inteiro

    Customer Success Manager As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts that promote retention, adoption and loyalty with our Broadcom software solutions. You will gather account intelligence and orchestrate capabilities across teams to ensure our customers receive maximum business...

  • Retail Customer Service Manager

    2 semanas atrás

    São Paulo, Brasil Playtech Tempo inteiro

    **Company Description** Аbout Playtech** Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Customer Service Manager

    Há 6 dias

    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...