Customer Service Manager

Há 5 dias

São Paulo SP, Brasil Futuras Apostas Tempo inteiro

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We specialize in providing a wide range of gambling and betting services.

Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach.

Currently, we are looking for an ambitious **Special Team Manager **to join our team for** full-time** employment in our beautiful **office** in **Sao Paulo**.

Here are a few reasons to** join us**:

- **Bonuses and Incentives**: Beyond a competitive salary, we reward excellence. Expect performance-based bonuses, recognition programs, and incentives that keep you motivated.
- ** Professional Growth**: Becoming a part of a fast-growing and open-minded brand will boost your future career and a team of young leaders who constantly push existing boundaries will reveal your true potential.
- ** Work-life balance flexibility**: We trust your experience. That's why you will be free to organize your time how you like it and you will have 25 working days of paid vacation and an Executive Health plan for you.

The **Special Team Manager** oversees responsible gaming policies, manages interactions on Reclame Aqui, and handles legal disputes. This role involves creating a safe gaming environment, supporting clients in vulnerable situations, ensuring prompt public complaint resolutions, and managing legal claims.

As a **Special Team Manager **at our company, we expect you to be responsible for the following:

- Implement and monitor responsible gaming policies, including self-exclusion tools and betting limits.
- Oversee all interactions on Reclame Aqui, ensuring quick and constructive responses.
- Manage legal cases, working closely with the legal team to resolve disputes.
- Analyze complaint trends to develop action plans, reduce public complaints, and strengthen the company’s reputation.
- Provide specialized support for clients with gambling addiction risks, promoting healthy gaming practices.

**Required skills**:

- Bachelor’s degree in Law, Psychology, Business Administration, or related fields.
- Minimum of 5 years of experience in responsible gaming management, public complaint handling, and legal dispute resolution.
- Knowledge of gambling regulations and consumer protection.

**Will be considered a plus**:

- Experience in customer service
- Operational knowledge of Reclama Aqui
- Experience in the iGaming market

For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our **Customer Service (CS) & Ombudsman **is waiting for you to become an indispensable part of it

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