Customer Services Manager
3 semanas atrás
Join to apply for the Customer Services Manager role at Kaizen Gaming We are Kaizen Gaming, the team powering Betano. We are one of the biggest GameTech companies in the world, operating in 19 markets, and we always aim to leverage cutting‑edge technology to provide the best experience to our millions of customers. We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spanning across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here there’ll be no average day for you. Ready to Press Play on Potential? Role Summary The CS manager is responsible for maintaining and evolving our outsourced Customer Support operations for the Brazilian market, driving operational excellence and continuous improvement. Overseeing multiple BPOs with a defined operational footprint, this professional will engage daily with BPO internal teams to manage key performance indicators — including CSAT, SLA, FRT, and others — across various timeframes (including intraday). Another key area for coverage is resource availability, ensuring staffing discussions occur with the necessary cadence to maintain service levels and stable management of incoming volumes driven by product activity and user engagement. What You Will Bring Min 4 years of experience managing outsourced operations Bachelor’s degree Fluency in English, both written and spoken Experience either in iGaming or technology industry within a B2C environment BPO management experience Strong proficiency in Google Sheets and Slides, with solid analytical and storytelling skills Proven experience in a tech‑driven environment Responsibilities Analyze daily results and draft action plans jointly with BPOs Participate in meetings and follow up on agreed action items to ensure performance targets are achieved Conduct financial and staffing reviews to ensure contractual compliance and business continuity Drive continuous improvement and maintain high operational performance across BPO operations Manage staffing levels and financials of BPO operations Act as the point of contact for operational teams on matters such as security and compliance Flexibility for working off business hours as needed; demonstrate flexibility to work outside regular business hours when needed — particularly during key match days (typically Wednesday, Saturday, and Sunday evenings), supporting on‑call or active operations management as required Nice to have Project management Direct people management Kaizen Gaming Perks Hybrid way of working - 3 office x 2 home Competitive pay and bonus scheme
-
Customer Service Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Lestars Management Consultancy Tempo inteiro R$60.000 - R$120.000 por anoJob Overview:We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal...
-
Customer Service Manager
1 semana atrás
São Paulo, SP, Brasil Futuras Apostas Tempo inteiroHello there, thanks for paying attention to our vacancy and let us introduce ourselves. We specialize in providing a wide range of gambling and betting services. Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach. Currently, we are looking...
-
Customer Support Manager
1 semana atrás
Sao Paulo, Brasil Curv Innovation Tempo inteiroRequisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
-
Customer Service Manager
Há 2 dias
São Paulo, Brasil Lestars Management Consultancy L.L.C,LESTARS Tempo inteiro: Implement strategies to enhance player satisfaction, engagement, and loyalty. : Ensure that all customer interactions align with gambling regulations, responsible gaming policies, and AML (Anti-Money Laundering) laws. : Track and analyze customer service metrics, including response times, resolution rates, and customer feedback. : Provide ongoing...
-
Customer Success Manager
3 semanas atrás
São Paulo, Brasil Digibee Tempo inteiroJoin to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...
-
Customer Success Manager
Há 3 dias
São Paulo, Brasil Digibee Tempo inteiroJoin to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About Digibee Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...
-
Customer Service Manager
2 semanas atrás
Sao Paulo, Brasil Pay Retailers Tempo inteiroAt PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...
-
Operations Manager
2 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
-
Operations Manager
2 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
-
Operations Manager
2 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
