Empregos atuais relacionados a Customer Service Manager - Sao Paulo - Broadcom
-
Customer Support Manager
1 semana atrás
Sao Paulo, Brasil Curv Innovation Tempo inteiroRequisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
-
Customer Service Manager
Há 5 dias
Sao Paulo, Brasil Ingersoll Rand Tempo inteiroLocation: Jundiai, São Paulo, BR, 13213-180- Req ID: 1184**Gerente de Customer Services ( Customer Service Manager)** **Resumo das Atividades**: Liderar e gerenciar equipe de serviço de vendas com objetivo de aumentar nossa conectividade com os clientes e lucratividade. **Principais reponsabilidades**: Gerenciar todo o processo de venda, desde o...
-
Customer Service Manager
Há 4 dias
Sao Paulo, Brasil Ingersoll Rand Tempo inteiroLocation: Jundiai, São Paulo, BR, - Req ID: 1184**Gerente de Customer Services ( Customer Service Manager)****Resumo das Atividades**:Liderar e gerenciar equipe de serviço de vendas com objetivo de aumentar nossa conectividade com os clientes e lucratividade.**Principais reponsabilidades**:Gerenciar todo o processo de venda, desde o recebimento de...
-
Customer Service Manager
2 semanas atrás
Sao Paulo, Brasil Pay Retailers Tempo inteiroAt PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...
-
Customer Support Manager
1 semana atrás
São Paulo, São Paulo, Brasil Curv Innovation Tempo inteiroRequisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
-
Customer Service Operations Manager
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$90.000 - R$120.000About the RoleAs a Customer Service Operations Manager, you will be responsible for delivering exceptional customer service, ensuring timely and efficient resolution of customer queries, and collaborating with internal stakeholders to drive business growth. This role requires strong organizational and communication skills, with the ability to manage multiple...
-
Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil Optimove Tempo inteiroOptimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup,...
-
Customer Success Manager
1 dia atrás
Sao Paulo, Brasil Imperva Tempo inteiro**Customer Success Manager** **The Opportunity**: Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500. Reporting directly to the Director of Customer Success Management, the Customer...
-
Customer Service Manager
1 semana atrás
São Paulo, SP, Brasil Futuras Apostas Tempo inteiroHello there, thanks for paying attention to our vacancy and let us introduce ourselves. We specialize in providing a wide range of gambling and betting services. Our company is dedicated to delivering an exceptional and secure betting experience to our customers, leveraging the latest technology and a customer-centric approach. Currently, we are looking...
-
Customer Service Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Dedalus Tempo inteiroConectamos empresas, pessoas e tecnologias contribuindo para que explorem seu máximo potencial, este é o nosso propósito, e ao longo de 36 anos somamos aprendizados e muitas conquistas. A Cultura vivenciada na empresa traduz a essência de quem somos e onde queremos chegar.Se você é apaixonado pelo que faz e tem muito "gás" para trabalhar, essa vaga...
Customer Service Manager
3 semanas atrás
Customer Success Manager
As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts that promote retention, adoption and loyalty with our Broadcom software solutions. You will gather account intelligence and orchestrate capabilities across teams to ensure our customers receive maximum business value from their investment with us.
**Key responsibilities include**:
- Drive customer adoption and success with Broadcom software solutions within a defined set of large customers.
- Build relationship with customer as Trusted Advisor and hold business reviews to ensure alignment.
- Proactively engage with the Broadcom sales Account Team to orchestrate renewal readiness.
- Promote Account Team collaboration to build, share and execute a strategic account plan.
- Support customer feedback activities and execute closed loop feedback mechanisms (NPS).
- Orchestrate key adoption activities:
- Deliver personalized onboarding for customers with new products.
- Document customers’ environment, business requirements and competitive landscape.
- Deliver activities to drive customers’ Return on Investment.
- Deliver value program activities and proactively facilitate customers’ education needs
- Orchestrate product implementation and adoption process.
- Promote product currency by assessing product lifecycle events (EOS/EOL) and initiating upgrade planning and execution.
- Proactively escalate significant product support issues and ensure ownership.
- Manage customer engagement in Communities, References, Success Stories, Events etc).
**Required Experience/Background**:
- Bachelor's degree in a business or IT-related field.
- 12+ years of experience in the IT industry with a deep understanding of how customers use IT to deliver business value/outcomes.
- Broad understanding of industry trends and directions.
- Previous customer-facing experience with a large enterprise software vendor (preferred).
- Excellent written and oral communications skills; excellent presentation and public speaking skills.
- Strong executive presence.
- Ability to navigate across the organization to solve problems.
- Self-motivated and able to effectively manage customer activities without frequent supervision.
- Strong coaching and mentoring skills.
- Project management experience/discipline with the ability to multi-task under potentially stressful situations.
LI-REMOTE
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
