Customer Success Manager

Há 9 horas

Sao Paulo, Brasil Translation Cloud Tempo inteiro

Translation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members.

**About the Product & Company**

Translation Cloud is the fastest-growing Language Service Provider (LSP) in the industry, with over one million users worldwide. Our products are used by many global 2000 and Fortune 500 companies and world-leading public sector organizations. We are currently expanding our team as we grow and improve Translation Cloud.

**Responsibilities**
- Onboard every new customers/partner and manage multiple customer/partner accounts including the existing ones that may get assigned to you.
- Regularly manage renewals related to the customer/partner accounts that you handle.
- Maintain regular customer engagement with a focus on customer satisfaction, loyalty and retention.
- Proactively spot and correct any issues that could affect customer satisfaction, loyalty and retention.
- Empathize with every aspect of the customer experience, putting customers’ needs first while building long-term relationship.
- Proactively engage and escalate as needed to ensure customer needs and issues are addressed.
- Collaborate cross departmentally within Translation Cloud to communicate customer feedback related to products & services.
- Offer short demos or trainings to help drive product adoption.
- Help drive customer reviews, Net Promoter Score (NPS), customer references, customer referrals, case studies and other KYC (Know Your Customer) campaigns.

**Qualification**
- Engaging with customers, team members and the rest of the company.
- Methodical - have/follow a cadence/process; able to evaluate cadence/process periodically for effectiveness, tweak and repeat.
- Deliberate - have a clear objective for an action; able to communicate simply and clearly; have a clear target/goals.
- Relevant work experience (at least 2 years) in a customer success manager role.
- Strong analytical and problem-solving skills.
- Ability to work self-sufficiently with limited direction in a fast-paced environment.
- Ability to adapt to changes in roles and responsibilities.
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
- Ability and courage to deliver difficult messages to customers backed with data, experience, and a solution-oriented perspective.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluent written and spoken English is mandatory
- Previous experience working with Content Collaboration Platform or SaaS products is a plus.

**We Offer**
- A globally distributed team of passionate people committed to personal growth and development of our products
- Dedicated time for training and education opportunities
- A mentorship model wherein your mentor and team support your development
- A competitive salary with an annual bonus
- Full-time, fully remote work

**Salary**: From R$86.00 per hour

**Language**:

- English (required)

  • Customer Success Manager

    2 semanas atrás

    Sao Paulo, Brasil Optimove Tempo inteiro

    Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup,...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Customer Success Manager

    1 dia atrás

    São Paulo, Brasil Digibee Tempo inteiro

    Join to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About Digibee Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require...

  • Graduate Customer Success Manager

    1 dia atrás

    São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Customer Success Manager, Brazil

    Há 11 horas

    São Paulo, Brasil Panaya Tempo inteiro

    What Will You Do? As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will be responsible for ensuring customer satisfaction and

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Pentera Tempo inteiro

    Overview Join to apply for the Customer Success Manager - LATAM role at Pentera . Location: Mexico. Accelerate Your Career in Cybersecurity. Pentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. With over 350 team members and 1,000+ customers in more than 50 countries, Pentera...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil UiPath Tempo inteiro

    Join to apply for the Customer Success Manager role at UiPath. Get AI-powered advice on this job and more exclusive features. Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category‑leading enterprise software that unleashes that power. To make that happen,...

  • Customer Success Manager

    1 semana atrás

    Remote-Sao Paulo, Brasil UiPath Tempo inteiro R$120.000 - R$180.000 por ano

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Obras Online Tempo inteiro

    Descrição da vaga. Cargo: Customer Success Manager Sr. . Modalidade de contratação: PJ. Home OfficeNecessário:. Precisa ter uma empresa aberta com CNPJ regularizado. Conta corrente PJ. Experiência mínima de 3 anos na área de CS e gestão de carteiras High Touch; . Formação superior completa nas áreas de Negócios, TI ou similares.. Possuir...

  • Customer Success Manager- Trading

    2 semanas atrás

    Sao Paulo, Brasil LSEG (London Stock Exchange Group) Tempo inteiro

    Position Summary We are looking for a highly driven and empathetic Customer Success Manager to join our team. A Customer Success Manager (CSM) connects our clients to Refinitiv’s Trading solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while...