Product & Customer Insights Manager, Customer

Há 3 dias

Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

Experience in product or program management, product marketing, business development or technology
- Proficiency in SQL and experience with statistical analyses tools
- Bachelor's degree or equivalent
- Experience with end to end product delivery
- Excellent written and verbal communications skills
- Proficiency in Portuguese, English and Spanish

Our team’s mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.
In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers.

Key job responsibilities
- Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership
- Perform in-depth analyses and deliver key insights in business, customer experience, and technology areas
- Use insights driven recommendations to drive actions that impact Amazon customers
- Deliver projects in a complex and ambiguous environment, and collaborate with peers and stakeholders across geos and business units.
- Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience

About the team
We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends.

Sao Paulo, SP, BRA
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent
- Experience in areas such as management consulting, internet, technology, retail, consumer goods, or customer research

  • Senior Product

    Há 4 dias

    Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Fluency (oral and written) in English and Spanish; - Experience overseeing roadmap strategy and definition; - Experience with feature delivery and tradeoffs of a product; - Bachelor's Degree; - 5+ years of experience in product or program management, product marketing, business development or technology; - Experience with end to end product delivery. Job...

  • Product Manager

    1 semana atrás

    São Paulo, Brasil Amplitude Tempo inteiro

    As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. **Amplitude's Commitment to Diversity Equity & Inclusion (DEI)**:Amplitude believes that diversity enables the creation of...

  • Senior Platform Product Manager

    Há 7 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Are you a Product Manager with strong experience in payments and card schemes like Mastercard, Visa, Amex or Elo? Do you enjoy transforming insights into global product strategy? If so, this role is for you. 💳🌍We are looking for a Senior Product Manager to partner with Mastercard, leading the evolution and scalability of a global research &...

  • Customer Success Manager

    2 semanas atrás

    Sao Paulo, Brasil Translation Cloud Tempo inteiro

    Translation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members. **About the Product & Company** Translation Cloud is the fastest-growing Language Service Provider (LSP) in the...

  • Senior Platform Product Manager

    Há 6 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Are you a Product Manager with strong experience in payments and card schemes like Mastercard, Visa, Amex or Elo? Do you enjoy transforming insights into global product strategy? If so, this role is for you. 💳🌍 We are looking for a Senior Product Manager to partner with Mastercard , leading the evolution and scalability of a global research &...

  • Customer Service Manager

    1 dia atrás

    Sao Paulo, Brasil Broadcom Tempo inteiro

    Customer Success Manager As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts that promote retention, adoption and loyalty with our Broadcom software solutions. You will gather account intelligence and orchestrate capabilities across teams to ensure our customers receive maximum business...

  • Customer Insights Consultant

    1 semana atrás

    São Paulo, São Paulo, Brasil SymphonyAI Tempo inteiro R$80.000 - R$150.000 por ano

    IntroductionSymphonyAI is seeking a dynamic and experienced Customer Consultant based in Sao Paulo, Brazil to join our Retail division.In this role, you will play a crucial part in driving client success by managing key accounts, fostering long-term relationships, and delivering innovative AI-driven solutions. You will work alongside a talented team to...

  • Senior Platform Product Manager

    Há 7 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Are you a Product Manager with strong experience in payments and card schemes like Mastercard, Visa, Amex or Elo? Do you enjoy transforming insights into global product strategy? If so, this role is for you. We are looking for a Senior Product Manager to partner with Mastercard , leading the evolution and scalability of a global research & intelligence...

  • Senior Platform Product Manager

    Há 7 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Are you a Product Manager with strong experience in payments and card schemes like Mastercard, Visa, Amex or Elo? Do you enjoy transforming insights into global product strategy? If so, this role is for you. We are looking for a Senior Product Manager to partner with Mastercard, leading the evolution and scalability of a global research & intelligence...

  • Senior Platform Product Manager

    Há 6 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Are you a Product Manager with strong experience in payments and card schemes like Mastercard, Visa, Amex or Elo? Do you enjoy transforming insights into global product strategy? If so, this role is for you. We are looking for a Senior Product Manager to partner with Mastercard, leading the evolution and scalability of a global research & intelligence...