Cloud Service Desk Support

Job Function: Technical Delivery Center
- Services Why SoftwareONE?:
Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to

be their true authentic selves at all times, because that’s when real creativity happens.

The role:
As a SoftwareONE Service Desk Academy Associate, you will be working across a broad range of enterprise-class and cutting-edge technologies to support our global customer base.

You will gain real-world experience on the industry-leading Service Management tool, ServiceNow, Contact Center solution, Genesys, while building knowledge on Amazon Web Services, Microsoft 365 and Azure, Enterprise Backup, Patch, Anti-Malware, and Monitoring services.

As the first point of contact for our customers, you will use your exceptional interpersonal skills to provide a fantastic first step in our customer's support journey and ensure their tickets are ready for success by defined support groups. You will be working in a fast-paced environment while providing inbound, triage, and routing support for SoftwareONE customers around the world.

You will gain a strong understanding of several technologies across various services and assist our customers where a documented standard operating procedure exists. With a growth mindset, you will have the opportunity to experience a broad range of technologies to develop technical skills or broaden your skills to further your career path.
- We support you on your way to become a world class Cloud Service Desk Associate
- In the first 3 months you will undergo intensive training
- We will train you in the areas of Azure, O365 and AWS
- You will acquire Microsoft certificates
- You will also gain consulting skills through us
- You will be integrated right from the start, work on your own projects, accompany different teams and develop yourself further

What we need to see from you:

- Interest in IT
- You have (or soon will have) a degree or apprenticeship in the IT field
- You are fluent in English (at least B1 level and eager to improve)
- You have good analytical skills, customer service skills and a high ability to learn
- You are creative, enjoy solving problems and are a team player
**What we have to offer**
- A **career** within an innovative company with **a unique corporate culture**
- A variety of **training and development** opportunities
- A **work-life balance.**
- With our **employee share and recommendation program**, you benefit from our success
- **
Top technical equipment** for your new job

What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.

What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.

Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”