Fluent English) L2 Technical Support Consultant

Há 7 horas

São Paulo, Brasil SupportYourApp Tempo inteiro

**Passionate about the world of tech?**

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our **Technical Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

**Please note that this is a part-time role for the first 2 months, transitioning to a full-time afterward.**

Excited? Let’s see what it takes

**What you will do**:

- Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
- Defect management through the operational flow
- Help to build and improve the process allowing for a smooth, simple and fast integration for our customers
- Document common support cases in the company's knowledge base
- Securely work with customers’ sensitive information
- Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development

**What you need to succeed in this role**:

- Excellent English communication skills (at least C1 for both spoken and written)
- Experience with Jira, Confluence, ServiceDesk
- Understanding of UX/UI principles
- Basic knowledge of HTTP protocol and REST API
- Customer-oriented and responsible attitude
- Excellent interpersonal skills

**Will be a great plus**:

- Degree in computer science or information technology

**Benefits and Perks**:

- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

**Who we are**:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

**DISCLAIMER

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