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Operations Manager
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The Cash Documentation Proc Sr Team Coord is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to evaluate moderately complex and variable cash management issues with substantial potential impact and recommend an approach.
**Responsibilities**:
- Serve as a source of technical expertise prior to the manager and advise on solutions to complicated and unique situations
- Train new hires and junior level staff, and provide feedback and coaching to immediate team
- Provide input on the workflow of the team, advise on appropriate volume of work for team members and ensure tasks are handled efficiently
- Provide manager with input for performance reviews, may write or participate in appraisals
- Review service quality, production systems, and client reporting
- Recommend and implement process improvements to enhance efficiencies
- Persuade and influence others through effective communication and diplomacy skills; may negotiate with external parties
- Contribute to planning, budget management and formulation of procedures
- Serve as backup to the Cash and Trade Operations Senior Manager
- Create and manage documentation and reports for projects (Power Point Presentations, MS Power BI Dashboards)
- Deals with most problems independently and has attitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
- Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams.
**Qualifications**:
- 5-8 years of experience in a related role in Cash Documentation operations and management
- Strong Bank Documentation, Digital Contracts and Electronic Signatures knowledge
- Proven experience in creating and implementing processes that result in improved business performance
- Understanding in project management and data analysis
- Strong Bank Operations knowledge
- Meet changing deadlines while still producing high-quality work
- Good interpersonal and communication skills, great teammate
- Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information
- Requires attention to detail when making judgments based on the analysis of factual information.
- Fluent in English, Spanish is desirable (would be a plus)
- Effective verbal and written skills
- Effective communication and analytical skills
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
