Data Analyst

1 dia atrás

Brasilia, Brasil Softjourn Tempo inteiro

Softjourn is looking for a Data Analyst

**About the project**:
We’re creating a unified vertically integrated full-stack payment platform. The software provides a corporate card alternative with prepaid cards and digital/virtual cards, all connected through an intuitive web, mobile, or API-driven platform. Our onboarding process foresees a tour with QA around services and project structure, regular knowledge sharing sessions, and plenty of birthday parties.

**Requirements**:

- 4+ years of experience with developing / managing products / digital experiences
- Experience using SQL for queries
- Must have experience with CRM Platform (Salesforce preferred but not required)
- Must have experience with Power BI
- Advanced English level

**Will be a plus**:

- Nice to have but not required: coding experience, various tools: Invision, VSTS, Google Analytics, Tableau, Metabase, Marketo, Bizable
- Prior experience working on small business tools, SaaS products, payments or financial services, or commerce platforms
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field

**Responsibilities**:

- Work cross-functionally with key business stakeholders and engineering to define an iterative approach towards building out product features
- Deliver strategic components of Client's CRM and customer insights platform
- Create business cases and analyze the financial viability of new features and opportunities for business expansion
- Conduct customer research, market and competitor analysis to create differentiated and relevant product feature sets or position current product suite for different target segments
- Complete ongoing data analysis to understand internal and external customer behaviors in order to prioritize roadmap initiatives
- Synthesize complex challenges into comprehensive user stories
- Explore and identify potential vendors/business partners and represent business in initial discussions
- Develop acceptance criteria for user stories that aligns with the company’s goals
- Manage development by identifying project milestones, phases, and elements; forming project team; and leading product deliverables
- Participate in integration and user acceptance testing (UAT) and functionality testing
- Provide references for users by writing and maintaining user documentation; providing support articles; training other members of the team and organization
- Work with cross-functional teams to identify customer needs and pain points to define product features that meet growth, P&L and customer goals

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