Team Lead

2 semanas atrás

São Paulo SP, Brasil TA Connections Tempo inteiro

**Business Unit**: TA Connections

**Location**: Congonhas - SP

**Work Model**:Presencial
**Responsabilidades e atribuições**
- Lead the customer service team supporting crew and DPax operations in our client.
- Lead team’s schedules to ensure 24/7 support, considering:

- Work closely with Ops Senior leadership implement operational tools and best practices KPI Dashboards
- Work closely with Account Management Leader to understand client’s needs, but also to define responsibilities and to educate the business on operational processes.
- Ensure teams follow company policies and procedures, in line with local regulation
- Complete performance evaluations for each local TA Connections team member.

**Requisitos e qualificações** Skillset Requirements**:

- Good verbal and written communication skills:

- English & Portuguese mandatory
- Spanish is a plus
- Ability to work effectively with internal and external clients at mid-management levels.
- Responds promptly to customer needs and is aware of customer feedback to improve service
- Prioritizes and plans work activities; uses time efficiently.
- Adapts to changes, able to manage competing priorities.
- Previous experience with travel, hotel or call center industry.
- Mid-level skill in Excel.
- Ability to maintain calm and to make rational decisions under time pressure
- Flexibility to work at various times of the day and for prolonged hours.
- Work on-site from Gol’s office, as well as work from Azul’s office and from Home sporadically
- Flexibility to travel up to 25% of the time visiting other TA Connections offices.

**Informações adicionais** Benefits**:

- VA/VR, você decide. Oferecemos duas opções e você pode optar entre uma delas, VA para uso no mercado, VR para uso no dia a dia em restaurantes;
- Assistência Médica Bradesco;
- Assistência Odontológica Bradesco;
- Wellhub, antigo Gympass*;
- PLR (Participação nos Lucros e Resultados, de acordo com a política vigente);
- Telemedicina: você poderá realizar consultas online, via chamada de vídeo com médicos disponíveis 24h por dia, 7 dias por semana;
- Day-off de aniversário;
- Mensalidade Sem Parar Essencial sem custo para você;
- Seguro de Vida;
- Programa de acompanhamento para gestantes e licença paternidade estendida;
- Desconto de até 20% em instituições de ensino para cursar pós graduação ou MBA;

A TA Connections, uma empresa da Fleetcor, uniu-se à Hotel Connections e à Travelliance para se tornar a principal fornecedora mundial de tecnologia e serviços para a gestão logística de tripulações. Nossa próxima geração de soluções facilita e reduz os custos da gestão de viagens, garantindo que os viajantes profissionais em todo o mundo permaneçam conectados, confortáveis e seguros durante sua jornada.

Estamos transformando a maneira como nossos clientes gerenciam suas operações, oferecendo ferramentas inovadoras que lhes permitem tomar decisões mais inteligentes e baseadas em dados, enquanto encantam a força de trabalho mais móvel do mundo.

A Hotel Connections tem sede em Miami, FL, com escritórios locais em Scottsdale, Londres, Cidade do México, Xangai e Singapura.

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