Principal Solutions Consultant

Zendesk is the leading CX solution for engaging customers in the communication channels they use, and for ensuring they are happy repeat customers. As a powerful CX platform, Zendesk is growing aggressively, and needs strong solution consulting professionals to present compelling and value based solutions to drive that growth.

The Principal Solution Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. They own the solution recommendation for prospects and customers and win the solution selection by understanding the customer’s business issues, designing the solution that solves for those issues, and clearly communicating and demonstrating the solution value to the customer. Additionally, they lead customers and prospects to success through strong CX domain expertise and knowledge of leading practices in customer engagement.

SCs must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

**Requirements**:

- 7-10+ years of Mid Market/Enterprise software selling experience.
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Domain expertise in Customer Experience (CX) covering leading practices in sales, support or other customer engagement areas.
- Experience scoping, managing and executing customer pilots and Proof of Concepts.
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- Superior solution scoping abilities, using our existing solution and influencing new product development.
- Must be willing to work in a fast paced startup environment with multiple roles.
- Bachelor’s degree is a must; graduate degree is a plus.
- Must be willing to travel.
- Obvious passion and people skills.
- Fluency in both English and Portuguese.

**Desired skills**
- Previous presales or consulting experience implementing enterprise class software solutions.
- In-depth knowledge of Customer Service Software, IT service management, data warehousing, business intelligence.
- Experience with enterprise-grade customer management or customer experience solutions a plus.

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**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

**For jobs in Australia, Brazil, Canada, the Philippines and Singapore**: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.