Retail Softgoods Sales Associate

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Retail Softgoods Sales Associate at Mt. Bachelor Sports serves as a passionate, personable, and professional retail specialist focused on delivering outstanding sales experiences through deep product knowledge and individualized customer service at the Pro Shop and Demo Center. This position seeks a committed sales professional who cultivates extensive knowledge of all our ‘soft goods’ product lines including but not limited to winter outerwear and apparel and specialty accessories, all while dependably meeting assigned sales objectives through superior customer care and intentional relationship building to maximize sales outcomes and secure customer loyalty through informed merchandise recommendations, seamless transaction completion, and swift handling of any purchasing concerns, establishing strong customer connection that builds trust and drives sustained sales performance.

The Retail Softgoods Sales Associate role incorporates fundamental retail responsibilities, including inventory oversight, maintenance of visual merchandising standards, security protocol adherence, and collaborative partnership with team members to foster a dynamic, achievement-focused retail culture. This sales-driven position presents retail professionals with the opportunity to channel their passion for mountain sports and exceptional service while enhancing Mt. Bachelor Sports Pro Shop's reputation as the premier provider of premium performance gear, where technical expertise, sales acumen, and customer engagement converge to consistently meet individual and team sales expectations in a vibrant and dynamic mountain retail environment.

Major Responsibilities/ Daily Essential Functions

Store Operations- Prepare the Pro Shop for daily operations, including opening and closing procedures- Restock products and ensure adequate inventory levels for optimal sales opportunities- Maintain store cleanliness standards through proactive cleaning, dusting, and vacuuming- Complete daily checklists and operational reports as directed

Customer Sales Excellence- Welcome customers with warmth and professionalism while quickly ascertaining their specific needs through active listening and comprehensive product knowledge- Present tailored purchase options that align with customer preferences and budget considerations to effectively drive sales conversion- Build lasting customer relationships through personalized follow-up service and expert recommendations that encourage repeat business- Execute accurate POS transactions, including special orders, returns, exchanges, and coordination with the inventory management team Inventory Management- Receive and process new merchandise shipments with accuracy- Verify packing slips, record items on receiving worksheets, and attach price labels- Monitor inventory levels for popular items and communicate low stock alerts to management- Restock items from warehouse inventory, ensuring accurate labeling and pricing- Conduct regular inventory counts and assist with annual inventory procedures- Assist with price changes, markdowns, and promotional setup as directed

Merchandising and Visual Presentation- Organize, face, and straighten all merchandise fixtures throughout operating hours to ensure optimal product presentation- Execute merchandising store refresh as directed to feature high-volume inventory and encourage sales- Maintain organized fitting rooms and monitor for cleanliness and security- Update promotional signage and pricing displays as directed

Product Expertise- Research, develop, and maintain comprehensive knowledge across all product categories with a focus on soft goods and accessories, emphasizing features and benefits to enhance sales effectiveness and elevate overall sales performance- Stay curren