Retail Hardgood Sales Associate

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary
The Retail Hardgoods Sales Associate at Mt. Bachelor Sports serves as a passionate, personable, and professional gear guru, focused on delivering outstanding sales experiences through deep product knowledge and individualized customer service at the Pro Shop and Demo Center. This position seeks a committed sales professional who cultivates and specializes in extensive knowledge of all our 'hard goods' product lines including but not limited to ski and snowboard equipment, boots, bindings, tuning, and specialty accessories, all while dependably meeting assigned sales objectives through superior customer care and intentional relationship building to maximize sales outcomes and secure customer loyalty through informed merchandise recommendations, seamless transaction completion, and swift handling of any purchasing concerns, establishing strong customer connection that builds trust and drives sustained sales performance.The Retail Hardgoods Sales Associate role incorporates fundamental retail responsibilities, including demo fleet maintenance, boot fitting proficiency for demos, inventory oversight, safety protocol adherence, and collaborative partnership with team members to foster a dynamic, achievement-focused retail culture. This sales-driven position requires proficiency in point-of-sale systems, cash and credit card processing, product research and knowledge sharing, merchandise check-in procedures, and internal transfer coordination, while also maintaining vigilant inventory control through proactive customer service and proper alarm system response protocols. This position presents retail professionals with the opportunity to channel their passion for mountain sports and exceptional service while enhancing Mt. Bachelor Sports Pro Shop's reputation as the premier provider of premium performance gear, where technical expertise, sales acumen, and customer engagement converge to consistently meet individual and team sales expectations in a vibrant and dynamic mountain retail environment.Major Responsibilities/ Daily Essential FunctionsStore Operations-
- Prepare the Pro Shop for daily operations, including opening and closing procedures
- Restock products and ensure adequate inventory levels for optimal sales opportunities
- Maintain store cleanliness standards through proactive cleaning, dusting, and vacuuming
- Complete daily checklists and operational reports as directed
Customer Sales Excellence-
- Welcome customers with warmth and professionalism while quickly ascertaining their specific needs through active listening and comprehensive product knowledge
- Present tailored purchase options that align with customer preferences and budget considerations to effectively drive sales conversion
- Build lasting customer relationships through personalized follow-up service and expert recommendations that encourage repeat business
- Execute accurate POS transactions, including special orders, returns, exchanges, and coordination with the inventory management team
Inventory Management-
- Receive and process new merchandise shipments with accuracy
- Verify packing slips, record items on receiving worksheets, and attach price labels
- Restock items from warehouse inventory, ensuring accurate labeling and pricing
- Monitor inventory levels for popular items and communicate low stock alerts to management
- Conduct regular inventory counts and assist with annual inventory procedures
- Assist with price changes, markdowns, and promotional setup as directed
Merchandising and Visual Presentation-
- Inspect all display fixtures daily to ensure accurate product presentation based on warehouse inventory levels
- Organize and straighten all products throughout operating hours
- Execute merchandising store refresh as directed to featu