Service Warranty Specialist

**Job Description Summary**: All resources, and logistics required to perform services and maintenance activities on customers' site/property, focusing on Warranty tasks. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of blade repair (preventive and remedial), manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
- Responsible for field resource deployment planning and execution to meet customer and business metrics - Interface with the customer service managers on issues escalation - Develop long range forecast for region resource needs - Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
- Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
- In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
- Responsible for supporting the operational team with infrastructure, materials, onsite coordination, access methods, etcin order for them to complete the job with no delays.
- Work closely with Warranty supervisor and Global team to ensure resources coordination, meeting the final customer expectations and planning targets.
- 20% travel

**Required Qualifications**
- Bachelor's degree from an accredited university (Engineering, Business Management and other similar graduations)
- Advanced English - spoken and written
- Established project management skills
- Organized and objective mindset in a dynamic and changing environment
- Experience with multifunctional teams

**Desired Characteristics**
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems with limited resources availability.
- Ability to document, plan, market, and execute programs.
- Spanish would be a plus.

**Additional Information**:
**Relocation Assistance Provided**:No