
Customer Success
2 semanas atrás
Customer Success Manager Pleno. Manter o mapeamento dos Stackholders do cliente Realizar EBRs com clientes demonstrando valor alcançado Criar e acompanhar os planos de sucesso Evolução do cliente - garantir a prevenção de churn, retenção e crescimento (upsell e cross-sell) Coletar feedbacks dos clientes e repassar as informações internamente Monitorar KPIs da saúde do cliente - montar ações proativas para melhoria do Sense Score e NPSJ ornada do cliente - conhecer o uso da Matera pelo cliente e ter conhecimento do negócio do mercado que está inserido, para dar sugestões e reorientar para o melhor uso da plataforma Graduação Completa e que tenha : Conhecimento do mercado financeiro Conhecimento de Customer Success. Boa capacidade de planejamento e organização de atividades Excelente comunicação interpessoal Paciência, Resiliência e Empatia Proatividade e vontade de aprender Capacidade analítica para tomada de decisões Boa habilidade para negociação e capacidade de influenciar pessoas Positividade - capacidade de receber feedbacks e melhorar constantemente Disponibilidade para viagens eventuais para maior proximidade com nossos clientes. Inglês Intermediário / Avançado Seria muito legal se você tivesse: Conhecer o negócio Cash Management.
Ter certificado em CSM. Conhecer da metodologia de NPS. Ter trabalhado com a plataforma
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Customer Success
Há 4 dias
Sao Paulo, Brasil Hostinger Tempo inteiroBecome part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an...
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Customer Success Manager
Há 2 dias
Sao Paulo, Brasil DocuSign Tempo inteiro**Customer Success Manager** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...
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Customer Success
2 semanas atrás
Sao Paulo, Brasil MaxSearch Tempo inteiroVaga de Customer Success para atuar em empresa movida pela tecnologia e inovação, com propósito de melhorar continuamente a saúde e bem-estar. **Responsabilidades e atribuições** - Desenvolver e manter o relacionamento com clientes, garantindo o sucesso do mesmo ao longo do ciclo; - Monitorar a carteira de clientes de forma pró ativa; - Gestão de...
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Customer Success Manager
Há 6 dias
Sao Paulo, Brasil Feedzai Tempo inteiroFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
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Customer Success Management Career
Há 19 horas
Sao Paulo, Brasil Genesys Tempo inteiroBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Summary & Description - see below Job Title: gCSM Customer Success Manager Department & Team: Customer Success &...
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Customer Success Associate
Há 5 dias
Sao Paulo, Brasil Smartly.io Tempo inteiro**PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH** Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We're looking for a dynamic Customer Success Associate to join us, as...
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Customer Success
Há 4 dias
São Paulo, São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise...
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Customer Success Account Mgmt
2 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
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Customer Success Account Manager
Há 7 dias
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
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Customer Success Associate
2 semanas atrás
Sao Paulo, Brasil Intelex Technologies Tempo inteiro**Position Overview** **Responsibilities and Deliverables** - Own the ongoing Intelex relationship with assigned customers as it relates to growing adoption, ensuring retention, and securing loyalty. - Work to establish a trusted/strategic advisor relationship with within your portfolio of customers and work to drive value of our products and services. -...