Selling Partner Support Associate Turkish
Há 5 dias
Language: Fluent Turkish and English - experience in a customer service environment - Skills: Experience working with Operating systems (Windows) and using Office Suites(Microsoft Word, Outlook) - Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with ease
- Excellent listening skills; able to demonstrate empathy and willingness to help
- Prior Contact Center experience very helpful (preferred)
- Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively
- Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.
- Maintain a strong customer focus, ensuring the customer feels supported and valued
- Foster a positive and cooperative team environment at all times.
- Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.
- Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.
- Enthusiastic, highly self-motivated and willingness to learn new skills.
- Demonstrate strong sense of urgency and adaptability in response to changing business needs
- Demonstrate the ability to identify and drive process improvements.
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Espírito Santo, Brasil Amazon Spain Services, S.L. Tempo inteiroEducation: High School Qualification required as a minimum - Language: Proficiency (C1/C2 level) in English and Turkish. - Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease. - Data analysis skills and proficiency with Excel is required Amazon strives...
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