Seller Experience

1 semana atrás

Sao Paulo, Brasil Shopee Tempo inteiro

DepartmentOperations- LevelExperienced (Team Lead)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Support the definition and execution of the initiatives related to Seller Experience;
- Identify and prioritize problems to be solved;
- Propose alternatives and mobilize teams for solutions;
- Execute action plans to deliver performance indicators;
- Dialogue with different teams to seek alignment and engagement;
- Search and analyze quantitative and qualitative information to support actions and decision making (e.g. business tradeoffs, net impact, etc.);
- Report operational results, monitor indicators of initiatives organized by the area and coordinate and implement action plans to deliver performance indicators (management of day-to-day activities);
- Design and execute SOPs to track key indicators and evolution of key initiatives coordinated by the team;
- Build materials to report operational results and point out points of attention and/or discussion for leadership;
- Manage projects related to improving the seller experience;
- Propose actions to improve the seller experience;
- Engage teams to solve key seller experience issues;
- Give visibility to leadership and contribute to the progress of the main initiatives coordinated by the team.

**Requirements**:

- Commitment to learn, organization and commitment to work;
- Excellent written and verbal communication;
- Excellent analytical and problem-solving;
- Higher education in engineering, economics, administration or related areas;
- Fluency in English;
- Mastery of MS Office package, especially Excel and Powerpoint;
- Excellent data analysis (e.g. SQL, Python);
- Experience with project management and/or work fronts.

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