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Process Specialist
2 semanas atrás
Complete Bachelors Degree
- Experience in complex operational and process improvement projects
- Data-oriented approach, using KPIs to measure performance
- Understand and excel at Process Mapping and related tasks
- Excellent English and Portuguese skills
- Some travel within Brazil may be required
Job summary
As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics (AMZL). We are Amazon's last-mile delivery arm, delivering packages and smiles to our customers everyday.
Key job responsibilities
Your core activities and responsibilities include:
- being the Subject Matter Expert (SME) on all operational processes
- leading process integration efforts at our Delivery Stations (DS)
- leading Continuous Improvement initiatives
- owning and managing change on a granular level
- performing audits to ensure continuous SOP adoption and eliminate defects and deviations
- work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
- make sure that we are always delivering the best possible service to our customers
A day in the life
You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
- Station Ops
- Last Mile team/Delivery Service Providers (DSP)
- Learning
- Finance
- HR
- Loss Prevention
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team
- Bachelors Degree in Engineering, Manufacturing, or Operations
- Lean Six Sigma certification
- Experience in project management (Agile preferred)
- Experience in logistics and/or supply chain
- Excellent communication skills
- Ability to handle changing priorities and use good judgement in stressful situations
