IT Process Specialist

**IT Process Specialist - Sales & Distribution**

**The location of the role is in: Contagem-MG**

**About the job**

Your passion lies in analyzing, improving, and governing Sales and Distribution support processes. Technical focus

Interested to learn more and take over responsibility in cross functional module Transportation (Oracle TMS).
Participating in international projects excites you.
You are a hands on, dynamic, action-oriented, communicative and innovative individual who is eager to take responsibilities in your process area.
You appreciate a lively working environment and you are happy to be part of a highly motivated team.
With strong communication and analytical skills, you support different stakeholders in an ever-changing environment.
You are an expert in Service & Support Management and want to work on new strategies and technologies.

**In addition, your tasks will include**:

- Demand & Change Management lead in the sales and distribution area;
- Evaluate Support Requests as 2nd level support member and decide about changes & projects;
- Be sparing partner to our Key Users as Service and Support partner in the region;
- Be accountable for solution presenting - new technolgies, offer Business Analysis & Functional specifications;
- Give trainings and improve know how of our users & Key Users.

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**:
**Education**

A master’s degree in business administration or similar

Economic graduation or similar.

**Languages**

English - Proficient/Fluent

Any other language is considered as an asset

**Work Experience**

Relevant working experience (SAP SD);
Experience in cross functional module SAP LE-TRA/Oracle Transportation Module;
S/4 HANA;
ITIL;
ServiceNow;
Oracle TMS as asset.

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company
is defined by people. We are committed to diversity and know that multiple
approaches, perspectives and backgrounds fuel creativity and innovation. It is our
aspiration to build a workplace culture where everyone feels valued, engages, and
can enjoy a truly inclusive environment and the diverse voices of our employees are
heard. We foster a collaborative culture that cherishes ideas and determination to
add value for our customers. Our leadership style encourages open-mindedness,
reliability, pragmatism, and innovation.

LinkedIn, Facebook, Instagram, YouTube