Manager, Sales Excellence

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Sales Excellence

Overview:
The manager of Excellence will join Brazil Strategy, Excellence & Operations team and will be responsible for driving initiatives to improve process focusing on our Customer Centricity culture supporting Sales Organization to develop a business development driven agenda.

The Excellence Manager will partner with various areas in the company mapping processes, developing action plans and leading implementation.

The role:

- Engage Sales Organization to identify opportunities to improve processes
- Act as a facilitator in connecting with local, regional and global teams to accelerate resolution
- Support Sales Team during meetings with Customers
- Provide support to Account Managers and Deals team with billing analysis
- Identify opportunities of content to Mastercard Academy
- Standardize and document processes and then educate improving efficiency
- Automate processes when possible through third party vendor and/or Mastercard resources
- Propose recommendations for simplification and continuous improvement of processes that impact day-to-day activities
- Demonstrate a commitment to continuous seeking for process improvement across the company
- Manage Sales Excellence activities

About you:

- Prior experience in payments industry
- MCBS and Connect knowledge is a must
- Self-starter and quick learner with ability to work independently
- Flexibility to handle rapidly changing scenarios
- Ability to manage complex project with multiple areas and tasks
- Constant curiosity, willing to dive deep and learn about our technology, system structure, and rules
- Analytical, problem-solving and project management skills
- Data manipulation is a plus
- Ability to participate and lead discussions with customers
- Value collaboration and inclusion, ability to work cross-functionally
- Build relationships and cultivates networks with ease, interacting with varying levels of leadership across the organization; ability to lead and influence at all levels
- Experience as people manager

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.