Latam Incident Manager
Há 7 horas
**MIM - Major Incident Manager** - Be more than just an employee. Join New Era's growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work alongside_**_ _**_the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications._ - New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers._**_ - ** Job Description Summary: Responsible for monitoring various global Network Monitoring and ticket buckets for dedicated clients to ensure timely assignment and resolution of incidents to meet SLAs. This does include dealing with the involved engineers and technical staff, sending client communication & solving escalation while providing executive updates per defined Operations processes. Some basic troubleshooting is also necessary. **Responsibilities**: - Providing complete and accurate information on the event which helps in providing appropriate resolution - Responding to mails or calls made by Service Desk or Specialist Support Team on time, to ensure timely resolution of the event - Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, communications and escalations - Routing the requests to Specialist Support Team - Monitoring the status and the progress towards the resolution of all the open Incidents - Keeping the affected Incident Initiator updated on the progress - Following the escalation (this include technical, vendor and management) and communication (this include standard and management) procedure - Taking resolution confirmation and resolving the Incident record - Analyze the Incident flow/volume and suggest for appropriate action - Working on pending Incident report, major incident report etc. and drive for closure - Detecting the possible Problems and assigning them to the Problem Management team for resolution - Providing Management Summary and Analysis - Start and drive incident bridges proactively/actively until resolution - Confirm resolution and resolve the Incident record - Ensure that technical staff updates tickets and IM process is correctly followed Quality Assurance Requirements: - Electronics & Telecommunications or Electronics or IT or Computer Science - 1-3 Years relevant experience in a similar capacity with a large organization - Technical Networking Knowledge on LAN / WAN/ MAN - Knowledge of Cisco routers, switches and firewall is an advantage - Knowledge on Mail Servers / DNS concepts will be an added advantage - Good understanding of industry standards like ITIL V3, ISO 20000, PMP, Six Sigma, etc. with a focus on Incident Management and Problem Management will be preferred. - Customer service skills and client focus - Experience with basic console monitoring role - Strong communications skills including the ability to communicate technical information in using non[1]technical language - Understanding of network technologies utilized within an Internet/Intranet environment
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LatAm Human Resources Manager
Há 6 dias
São Paulo, Brasil Blue Arrow Latam Tempo inteiroOverview: As LATAM Human Resources Manager, you will play a fundamental role in our company's expansion project in Latin American. This role requires a dynamic and trilingual professional (English, Spanish, and Portuguese) based in Sao Paulo, Brazil. And will collaborate closely with leadership teams to ensure the effective implementation of HR policies,...
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LatAm Human Resources Manager
Há 17 horas
São Paulo, Brasil Blue Arrow Latam Tempo inteiroOverview : As LATAM Human Resources Manager, you will play a fundamental role in our company's expansion project in Latin American. This role requires a dynamic and trilingual professional (English, Spanish, and Portuguese) based in Sao Paulo, Brazil. And will collaborate closely with leadership teams to ensure the effective implementation of HR policies,...
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LatAm Human Resources Manager
2 semanas atrás
São Paulo, Brasil Blue Arrow Latam Tempo inteiroOverview: As LATAM Human Resources Manager, you will play a fundamental role in our company's expansion project in Latin American. This role requires a dynamic and trilingual professional (English, Spanish, and Portuguese) based in Sao Paulo, Brazil. And will collaborate closely with leadership teams to ensure the effective implementation of HR policies,...
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LatAm Human Resources Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Blue Arrow Latam Tempo inteiro R$90.000 - R$120.000 por anoOverview:As LATAM Human Resources Manager, you will play a fundamental role in our company's expansion project in Latin American. This role requires a dynamic and trilingual professional (English, Spanish, and Portuguese) based in Sao Paulo, Brazil. And will collaborate closely with leadership teams to ensure the effective implementation of HR policies,...
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Area Key Account Manager Latam
2 semanas atrás
São Paulo, Brasil Red Bull Latam HQ Tempo inteiroWe believe in the potential of everyone to give wiiings to people and ideas, regardless of gender expression, race, religion, affective-sexual orientation, origin, age and disability. In the world of Red Bull, everyone is welcome. The Latam Key Account Manager is a senior entrepreneurial leadership role responsible to develop, share, guide, support and...
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Digital Marketing Specialist Latam
1 semana atrás
Sao Paulo, Brasil Blue Arrow Latam Tempo inteiroWe are looking for a Latam Digital Marketing Manager for the Sao Paulo offices of a global network and Data Center optimization company. **Main Responsibilities**: - Develop Marketing Plan & Budget oriented to generate new and quality leads. - Partner with LATAM Sales team supporting their needs. - Work closely with the US-based Marketing Team, enhancing...
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Manager, Pharmacovigilance
Há 6 dias
Sao Paulo, Brasil PTC THERAPEUTICS Tempo inteiroJob Description Summary: **Job Description**: Location: Sao Paulo (Brazil) Overview Founded in 1998, PTC Therapeutics is a global commercial, diversified biopharmaceutical company. Our team is deeply committed to a unifying purpose: Extending life’s moments for rare disease patients and their loved ones. PTC is a science-led, patient-centered...
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Sr. Product Manager Latam
Há 7 horas
Sao Paulo, Brasil HAYS Tempo inteiroSr. Product Manager LATAM **Sua nova empresa** Indústria Farmacêutica Multinacional focada em aesthetic. **Sua nova posição** Como Gerente Sr LATAM, você será responsável pelo desenvolvimento, gestão e acompanhamento de execução no mercado local das marcas injetáveis existentes. Responsabilidades adicionais incluem liderança e ponto único de...
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São Paulo, Brasil Unilever Tempo inteiroAssociate General Manager Wellbeing Collective, LATAM page is loaded## Associate General Manager Wellbeing Collective, LATAMlocations: São Paulo, Braziltime type: Vollzeitposted on: Gestern ausgeschriebentime left to apply: Enddatum: 21. November 2025 (Noch 6 Tage Zeit für Bewerbung)job requisition id: R-1169037**Join us as Associate General Manager...
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Product Strategy Manager LATAM
Há 2 dias
São Paulo, Brasil Yuno Tempo inteiroLATAM, Remote, Full‑Time, Management, +5 years of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to...
