Customer Re-engagement Specialist

**Overview**:
The Re-engagement Specialist plays a critical role in Nerdy's customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.

**About Nerdy**:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we're redrawing the blueprint of learning. Our Live + AI platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.

We recruit the kind of technologists and operators you'd bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

**How we compete**:

- **AI-Native at every level**
From the CEO to day-one hires, everyone builds and ships with generative AI. If you're not wielding AI, you're not done.
- **Entrepreneurial velocity**
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
- **Free-market rigor**
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
- **Full-stack ownership**
You design, build, and run what you ship; accountability is a feature, not a bug.
- **Reward for contribution**
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both **_what_** you achieve and **_how_**_ _you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
- **Relentless exploration**
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
- **Is Apolitical**
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

**Nerdy's shareholder letters below explain our latest products and strategy**:

- Q1-2025 Shareholder Letter
- Q4-2024 Shareholder Letter
- Q3-2024 Shareholder Letter

**Qualifications**:

- 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role.
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Persuasive and empathetic approach to customer engagement.
- Comfort with ambiguity and ability to adapt to changing strategies.
- Experience using CRM tools and analyzing customer data.
- A passion for education and the ability to convey the value of Nerdy's services.
- Analytical Thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies.
- Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement.

**Responsibilities**:

- Identify client needs and tailor solutions that align with their learning goals, leveraging Nerdy's wide range of educational offerings.
- Utilize persuasive communication and active listening skills to understand and overcome objections.
- Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience.
- Track and analyze engagement data to refine outreach strategies and maximize conversion rates.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

**Unleash Your Full Potential at Nerdy**:
Join our global network - work remotely, earn top-tier U.S. dollar rates, and build the future of learning alongside a high-performing, AI-first team:

- **Competitive Opportunity**: Market-leading compensation ($12/hr USD) plus monthly variable compensation, with performance-driven growth opportunities, where results drive rewards.
- **100% Remote**: Work from anywhere in your home country.
- **Flexible Time Away**: Coordinate with your team for planned time off, keeping our global platform running seamlessly.
- **Training & Feedback**: A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- **Supercharge with AI**: Leverage cutting-edge AI tools to enhance your results and daily wins
- **Global Impact**: Contribute to an innovative platform used by learners around the world.

**The Bottom Line**:
If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll thrive here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment - it's a place to do the most meaningful work of your career

**Varsity Tutors Leadership