Customer Retention Manager

1 semana atrás

Recife, Brasil Nerdy Tempo inteiro

**Overview of Position**

Varsity Tutors is seeking a Customer Retention Manager to join our team The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The individual in this role will lead a team of customer retention professionals and is responsible for the hiring, management, development, and performance of the team. They will lead and develop a talented customer retention team that assesses needs, renews learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a direct impact on the ongoing strategies and growth of the company.

**About Nerdy**:
**Qualifications**
- Level B2 English proficiency
- Bachelor's degree preferred
- Demonstrated results and effective at building teams
- 3+ years of customer retention, client relations, or customer success experience
- Strong leadership qualities with the ability to coach, develop and motivate a team
- Experience developing retention plans and analyzing metrics
- Demonstrated ability to implement and train teams in strategic and effective retention techniques
- Experience in hiring, developing, and managing a high-performing retention team
- Ability to work independently and prioritize work
- Ability to work some evenings and weekends
- Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes

**Responsibilities**
- Hire and effectively on-board high-performing customer retention specialists
- Continually coach and develop staff to ensure success and improved results, and implement performance plans
- Manage day-to-day performance of all team members and deliver performance reviews
- Hit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
- Assess and understand the needs of our clients
- Work with leadership to generate ideas for motivational initiatives
- Lead and schedule weekly team meetings
- Embody company culture and maintain high employee engagement
- Ensure correct usage of CRM and other company used technology and platforms ** Nerdy Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Base Salary and Variable compensation (performance bonuses)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- Once-in-a-lifetime opportunity to help transform how the world learns
- Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

  • Customer Retention Specialist

    Há 7 dias

    Recife, Brasil Nerdy Tempo inteiro

    **Overview**: Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Brazil to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...

  • Senior Customer Retention Specialist

    Há 23 horas

    Recife, Brasil Varsity Tutors Tempo inteiro

    **Overview**: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Brazil to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...

  • Senior Retention Specialist

    Há 4 dias

    Recife, Pernambuco, Brasil Varsity Tutors Tempo inteiro

    **Overview**:Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Brazil to join our teamVarsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner.Our award-winning online and mobile...

  • Senior Retention Specialist

    2 semanas atrás

    Recife, Brasil Varsity Tutors Tempo inteiro

    **Overview**: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Brazil to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...

  • Customer Success Manager

    Há 2 dias

    Recife, Brasil EMR EU MEDICO RESIDENTE ENSINO LTDA Tempo inteiro

    Quer fazer parte do nosso time? O Eu Médico Residente está em busca de um(a) Customer Success Manager com ênfase em garantir a satisfação e o sucesso contínuo dos clientes, além de promover e o crescer nossa base de clientes. Nosso time é incrível e de alta performance, formado por pessoas apaixonadas por desafios, que buscam se desenvolver a cada...

  • Customer Success Manager

    4 semanas atrás

    Recife, Pernambuco, Brasil EMR EU MEDICO RESIDENTE ENSINO LTDA Tempo inteiro

    Quer fazer parte do nosso time? O Eu Médico Residente está em busca de um(a) Customer Success Manager com ênfase em garantir a satisfação e o sucesso contínuo dos clientes, além de promover e o crescer nossa base de clientes. Nosso time é incrível e de alta performance, formado por pessoas apaixonadas por desafios, que buscam se desenvolver a cada...

  • Experienced Delivery Manager Wanted

    Há 9 horas

    Recife, Pernambuco, Brasil beBeeDelivery Tempo inteiro R$87.600 - R$147.160

    Job OpportunityWe are seeking a Senior Delivery Manager to lead our projects with global teams. The ideal candidate will be proactive, dynamic, and have excellent organizational skills.Key Responsibilities:Develop project forecasts and control project management using agile methodologies.Collaborate with the PMO to execute procedures for Project...

  • Fulfillment Center Area Manager, Icqa Area Manager

    1 semana atrás

    Recife, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Employee and performance management experience - Bachelor's degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Advanced English skills - Inventory & Quality Assurance Management experience - Data-driven and analytical skills - Advanced knowledge of Microsoft Excel At Amazon, we're working to be the most...

  • Fulfillment Center Area Manager, Icqa Area Manager

    Há 5 dias

    Recife, Pernambuco, Brasil Amazon Tempo inteiro

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Amazon is seeking for an Area Manager for our facility. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Four key areas that...

  • Renewals Specialist

    Há 2 dias

    Recife, Brasil Liferay, Inc. Tempo inteiro

    **About Liferay** Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital...