Agriculture Technical Support Representative

**Our j **ob title**: Agriculture Technical Support Representative - Pleno

**Your Location**:Hybrid - Campinas/SP

**Our Department**:Trimble Support Agriculture

**Division**:Global Services

**What You Will Do**

The Agriculture Technical Support Representative is an integral part of the agriculture technical support team. In this role, you will play a central role in providing advanced level assistance to business partners, resellers, end-users, and internal Trimble teams relating to product information and technical support. This role also channels information in educating dealers and customers on the benefits and uses of Trimble Ag solutions. You will be a trusted resource that is capable of building bridges and helping our channel envision how they can use Trimble Ag solutions. Success in this position involves time spent on training, teamwork, time invested in technical support-related issues, and responsibility to provide customer care and support.

In this role, you will be responsible for assisting resellers with technical issues including GNSS, electrical, or hydraulic-related issues. In some cases, this may also require traveling to business partner locations or customer sites to resolve an issue. Technical support agents are also responsible for answering all system-related questions and responsible for providing resolution to technical issues. This includes but is not limited to:
**Critical Competencies**:

- Provide fast and efficient customer Tier 1 service to business partners, dealers, and end-users
- Ability to position Trimble Ag as the system of choice and share value of Trimble solutions, with the ability to overcome objections from customers and dealers
- Personally cultivate, develop and maintain relationships with dealer principles and/or key dealer management personnel
- Configure complex solutions within the Trimble Product portfolio and demonstrate the benefits to the prospect
- Work with the territory sales team to execute the sales opportunities
- Collaborate with colleagues to exchange information to refine and improve selling strategies
- Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments
- Assist internal individuals to understand the more technical aspects of Trimble Ag solutions on how they solve specific customer problems
- Emphasize product features based on analyses of customers' needs and on the technical knowledge of product capabilities and product limitations
- Be current on competitor product offerings (features, benefits, and customer interest in these products), report information internally together with recommendations as required
- Ability to provide professional communication with peers, manager, and upper management
- Ability to solve problems using a creative and logical mindset.
- Ability to operate successfully within a matrix/multifunctional business organization

**What Skills & Experience You Should Bring**:

- Bachelor's degree in Agricultural Engineering, Agronomist or related field
- Native Portuguese, fluent in English, spanish languages is a plus
- Proficient in presenting and public speaking, including technical training and demonstrations
- Customer service experience or in a customer-facing role

**Travel Requirements**:

- There is some travel required in this role (about 20% or less) - including travel to a business partner or customer locations, trade shows, visit strategic accounts, and other regional trips to support the Trimble Ag team

**Want to know more? Videos to Review**:

- **Trimble: Innovation at its best**
- **Trimble: A History of Outstanding Innovations**

**Trimble’s Inclusiveness Commitment**:
**We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.**:
**We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.**: