Sales Operations Analyst

What's the role?:
The** Sales Operations Specialist **is an expert on all facets of customer-related sales issues. They are responsible for providing essential support to our accounts and related system vendors, external communications, and general account coordination. The Sales Operations Specialist coordinates customer meetings and further liaises with HERE Sales and Marketing teams to support the profitable growth of related Accounts.

A **Sales Operations Specialist **at HERE:

- Provides operational and strategic support to sales.
- Performs business analytics and modelling to monitor and interpret sales-related data to optimize sales effectiveness and revenue generation.
- Partners with Finance to monitor sales performance against plan, including forecast, pipeline, and top deals tracking, and drives corrective strategies, as needed.
- Leverages and interprets company and market intelligence to support sales strategies
- Manage overall operational efficiencies that will help the team improve customer satisfaction, reduce agreement processing time, enhance inter-departmental coordination and provide the sales team with the necessary support and resources to perform effectively. Define and report on efficiency improvements initiated and progress towards goals
- Build close internal (HERE) and external customer relationships within the line of business (Engineering, Legal, Purchasing, Finance, Accounting, Marketing ) to quickly identify and resolve account issues. Pursue deeper levels of contact with existing and new customer interfaces
- Assist AE's in providing additional and improved quality detail in all information pulled for executive reporting (Task Items/Campaigns, Forecast Reports, KDM Profiles, Win details, Opportunity Comments/Descriptions)
- Manage the license agreement process (NDAs, Evaluation, Development and Demonstration, License Agreements) in accordance with Legal department processes and requirements. Confirm agreements are properly executed and returned to customers, Account Executives and the Accounting department to ensure revenue is recognized and received.
- Review and follow up with customer on status of aging monthly receivables (revenue at risk) to ensure timeliness of customer payment minimizing revenue in reserve including bad debt.
- Help organize and execute key sector or customer events which may include activities such as: Customer Tech Days, Third Party Sector Events, CES, Customer Headquarter visits, etc. Support in the creation of pre-event briefs, meeting overviews and key decision maker profiles.
- Assist certain key executives within the team with Calendar management, travel scheduling and expense reporting.

Who are you?:

- University degree in Business, Marketing, or similar field
- Two to four years of experience in a relevant software sales, marketing or similar professional role
- Excellent oral and written communication skills, including making presentations
- Language fluency in English, Spanish, and Portuguese
- Demonstrated ability to handle multiple projects; excellent organization and planning skills.
- Demonstrated capacity to establish internal relationships among different departments as well as create influential relationships within a customer enterprise
- Actively contribute on cross-functional teams and be recognized as a specialist on all facets of customer-related sales issues/risks
- Willingness to travel on a limited basis

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.