Customer Service Representative Campinas/sp
1 dia atrás
Position: Customer Service Representative
Work Location: Campinas
Work Model: Hybrid
Main Activities:
- Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.
- Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction.
- Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues.
Key Responsibilities:
- Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process.
- Process orders promptly and record any special instructions.
- Provide accurate and timely daily reports to ensure the order-to-cash process is fulfilled.
- Actively participate in relevant meetings to identify ways to improve service for internal and external customers.
Technical Requirements:
- Fluency in English with excellent written and verbal communication skills.
- High school diploma or equivalent; college degree and/or bachelor's degree preferred.
- Over 5 years of relevant professional experience in Customer Service and/or Account Management preferred.
- Computer proficiency (SAP, Salesforce, Microsoft Office, Gmail, and Google Docs).
- Ability to be punctual and work full shifts.
- Access to high-speed internet for occasional remote work.
- Ability to work on local holidays to support North American business operations.
Behavioral Requirements:
- Proactivity
- Assertive communication
- Organization and discipline
- Ethical conduct and integrit
About Solenis
Our mission is to be a trusted partner and deliver value by solving operational and sustainability challenges with the right people, the right expertise, and the right technology—offering solutions that help preserve natural resources and promote cleaner and safer environments.
At Solenis, you’ll find an excellent work environment with autonomy, challenges, and growth opportunities. We value diversity and are continuously working to become a more diverse and inclusive company every day, which is reflected in our recruitment processes.
Come be part of the Solenis team
-
Customer Service Representative
2 semanas atrás
Campinas, Brasil Solenis LLC Tempo inteiroCustomer Service Representative (BackOffice) - Campinas/SP page is loaded## Customer Service Representative (BackOffice) - Campinas/SPremote type: Hybridlocations: Campinas, Braziltime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: R Posição: Customer Service Representative...
-
Customer Service Representative
2 semanas atrás
Campinas, Brasil Solenis Llc Tempo inteiroCustomer Service Representative (BackOffice) - Campinas/SP page is loaded## Customer Service Representative (BackOffice) - Campinas/SPremote type: Hybridlocations: Campinas, Braziltime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, **** (30+ days left to apply)job requisition id: R*******Posição: Customer Service...
-
Customer Service Representative II
Há 2 dias
Campinas, Brasil Solenis Tempo inteiroCustomer Service Representative II - Campinas/SP at Solenis Posição: Customer Service Representative II Localidade de trabalho: Campinas/SP Modelo de trabalho: Híbrido Primary Role As an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team. You will act as the liaison between the...
-
Customer Service Representative | Campinas/SP
2 semanas atrás
Campinas, Brasil Solenis LLC Tempo inteiro**Main Activities:*** Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.* Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to...
-
Analista Customer Service
Há 3 dias
Campinas, Brasil Emprego BR Tempo inteiro02 / 05 10:40 ( 2704811 ) Multinacional no segmento agronegócio. está com 2 vaga(s) em aberto para Campinas / SP. **Responsabilidades**: Atividades: Realizar comunicado de Customer Service para área Comercial. Realizar cobrança referente ações de Customer Service, lançamento e manutenção dos pedidos de vendas, emissão de relatórios de...
-
Customer Service Representative | Campinas/SP
2 semanas atrás
Campinas, Brasil Solenis Tempo inteiroPosition: Customer Service Representative Work Location: Campinas Work Model: Hybrid Main Activities Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner. Provide support and take ownership of concerns, resolving them according to Key Performance...
-
Customer Service Representative
Há 7 dias
Campinas, Brasil Solenis Tempo inteiroPosição: Customer Service Representative (BackOffice)Localidade de trabalho: Campinas/SPModelo de trabalho: HÍBRIDO (Remoto + 6 vezes ao mês no Escritório)Principais AtividadesO Customer Service Representative – Backoffice é um cargo voltado para o relacionamento com clientes, sendo o principal ponto de contato tanto para as equipes internas quanto...
-
Vaga Temporária – Customer Service Senior
2 semanas atrás
Campinas, Brasil Plansee Group Tempo inteiroLocation: Campinas/SP - Condomínio Techno Park em CampinasPeriod: Maternity leave coverageWe are looking for a professional to temporarily join our Customer Service team, providing essential support to commercial operations and customer service activities.Requirements:Bachelor's degree in Business Administration, International Trade, or related...
-
Vaga Temporária
Há 5 dias
Campinas, Brasil CERATIZIT AMÉRICA LATINA INDÚSTRIA, COMÉRCIO E REPRESENTAÇÃO DE PRODUTOS DE METAL DURO LTDA. Tempo inteiro**Location**: Campinas/SP - Condomínio Techno Park em Campinas **Period**: Maternity leave coverage We are looking for a professional to temporarily join our **Customer Service** team, providing essential support to commercial operations and customer service activities. **Requirements**: - Bachelor’s degree in Business Administration, International...
-
Customer Service Representative
Há 7 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$40.000 - R$60.000 por anoPosition: Customer Service RepresentativeWork Location: CampinasWork Model: HybridMain Activities:Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.Provide support and take ownership of concerns, resolving them according to Key Performance Indicators...
