Customer Service Representative II
Há 2 dias
Customer Service Representative II - Campinas/SP at Solenis Posição: Customer Service Representative II Localidade de trabalho: Campinas/SP Modelo de trabalho: Híbrido Primary Role As an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team. You will act as the liaison between the customer and/or sales team and the plant/warehouses for order confirmations and order delays. You will also complete returns, invoice corrections, answer all questions regarding orders, and fulfill all customer requests for Solenis North America. The successful candidate will assess and resolve obstacles with the primary objective of providing the customer with a high‑quality and responsive experience. Key Accountabilities / Essential Functions Process orders received via e‑mail, phone and/or system generated (35%) Follow through with customer/plant order changes (20%) Identify and process invoice corrections (15%) Process returns and/or transfer of product (10%) Complete daily reports to ensure orders are delivered on time and in full (10%) Set up / maintain new customer accounts (5%) Fulfill expedite requests as needed (5%) Education Minimum of High School Diploma; Bachelor’s Degree preferred. Experience Minimum of two or more years of employment during or after education. Previous customer service experience a plus. Knowledge SAP knowledge a plus; skilled in Outlook and Excel. Travel Requirement Less than 5%; as required for customer or plant visits and training. General Work Environment The successful candidate must understand and support the commercial unit, supply chain, and financial strategies. The candidate will work with all members of the organization to communicate issues and/or needs for orders, acting as a liaison for matters related to customer orders. A “can‑do” attitude is highly desired to succeed with customers, sales leaders, and teammates. Skills: Behavioral & Technical Communication within all levels of the organization, both oral and written; must possess strong interpersonal skills. Proven ability to work in a fast‑paced environment with complex business scenarios; strong problem‑solving skills. Sobre a Solenis Solenis is a chemical industry that daily endeavors to resolve complex challenges in water treatment, process improvement, and hygiene for clients in consumer, industrial, institutional, food and beverage, and pool and spa markets through people, experience and technology. We are global leaders in the production and application of specialty chemicals with a focus on delivering sustainable solutions for water‑intensive sectors. Mission Our mission is to be a partner and deliver value by solving operational and sustainability challenges with the right people, experience and technology, preserving natural resources and promoting cleaner, safer environments. EEO Statement We reinforce that all people are welcome, regardless of gender, race, sexual orientation, gender identity, age, disability, or any other characteristic. The selected candidate must exhibit exemplary work ethic and high integrity standards. Seniority Level Not Applicable Employment type Full‑time Job function Other Industries Chemical Manufacturing #J-18808-Ljbffr
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Customer Service Representative II
Há 7 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$30.000 - R$60.000 por anoPosição:Customer Service Representative IILocalidade de trabalho: Campinas/SPModelo de trabalho:HíbridoPrimary RoleAs an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team. You will be the liaison between the customer and/or sales team and the plant/warehouses for order...
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Customer Service Representative II
Há 7 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$40.000 - R$60.000 por anoPosição: Customer Service Representative IILocalidade de trabalho: Campinas/SPModelo de trabalho: Híbrido Primary Role As an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team. You will be the liaison between the customer and/or sales team and the plant/warehouses for order...
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Customer Service Representative
Há 7 dias
Campinas, Brasil Solenis Tempo inteiroPosição: Customer Service Representative (BackOffice)Localidade de trabalho: Campinas/SPModelo de trabalho: HÍBRIDO (Remoto + 6 vezes ao mês no Escritório)Principais AtividadesO Customer Service Representative – Backoffice é um cargo voltado para o relacionamento com clientes, sendo o principal ponto de contato tanto para as equipes internas quanto...
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Customer Service Representative
1 semana atrás
Campinas, São Paulo, Brasil People Human Resources Tempo inteiro R$40.000 - R$60.000 por anoEstamos em busca de um(a) Customer Service Representative para atuar em uma empresa multinacional do setor químico. O(a) profissional será responsável pelo processamento e acompanhamento de pedidos para clientes da América do Norte (EUA, Canadá e Havaí), garantindo a excelência no atendimento e a integração com áreas internas para solução de...
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Customer Service Representative
Há 7 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$40.000 - R$60.000 por anoPosition: Customer Service RepresentativeWork Location: CampinasWork Model: HybridMain Activities:Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.Provide support and take ownership of concerns, resolving them according to Key Performance Indicators...
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Customer Service Representative
Há 7 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$30.000 - R$60.000 por anoPosition: Customer Service RepresentativeWork Location: CampinasWork Model: HybridMain Activities:Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.Provide support and take ownership of concerns, resolving them according to Key Performance Indicators...
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Customer service representative backoffice
2 semanas atrás
Campinas, Brasil Netvagas Tempo inteiroEstamos em busca de um(a) Customer Service Representative para atuar em uma empresa multinacional do setor químico. O(a) profissional será responsável pelo processamento e acompanhamento de pedidos para clientes da América do Norte (EUA, Canadá e Havaí), garantindo a excelência no atendimento e a integração com áreas internas para solução de...
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Customer Service Representative | Campinas/SP
2 semanas atrás
Campinas, Brasil Solenis LLC Tempo inteiro**Main Activities:*** Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.* Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to...
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Customer Service Representative Campinas/sp
1 dia atrás
Campinas, Brasil Solenis Tempo inteiroPosition: Customer Service Representative Work Location: Campinas Work Model: Hybrid Main Activities: - Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner. - Provide support and take ownership of concerns, resolving them according to Key Performance...
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Customer Service Representative
2 semanas atrás
Campinas, Brasil Solenis LLC Tempo inteiroCustomer Service Representative (BackOffice) - Campinas/SP page is loaded## Customer Service Representative (BackOffice) - Campinas/SPremote type: Hybridlocations: Campinas, Braziltime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: R Posição: Customer Service Representative...
