Junior Application Support Analyst

1 semana atrás

São Paulo, Brasil Cognizant Tempo inteiro

**About the role**

As a **Junior Application Support Analyst,** you will make an impact by providing support on technical issues. You will be a valued member of the Support team and work collaboratively with Multi-cultural teams.

**In this role, you will**:

- Collaborate with developers and other IT teams to resolve more complex issues.
- Assist in the deployment of software updates patches and configurations.
- Escalate unresolved issues to senior support or development teams as necessary.
- Communicate effectively with end-users providing clear and concise information regarding issues and resolutions.

**Work model**:Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in Cognizant office in São Paulo, SP. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

**What you need to have to be considered**
- Intermediate proficiency in English both written and verbal.
- Intermediate knowledge of programming languages such as Java Python or SQL.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to prioritize tasks.
- Basic understanding of ITIL principles.
- Background with ticketing systems like JIRA ServiceNow or similar.
- Student or graduated bachelor’s degree in computer science information technology or related field or equivalent work experience.
- Prior experience in technical support or helpdesk role is a plus.
- Opportunity to work in a dynamic and supportive environment.
- Career growth and development opportunities.

**_Please, upload your resume in English._**

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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