Customer Success Associate

Há 3 dias

São Paulo, Brasil OTTera Inc Tempo inteiro

**Location**
Brazil, On-site

**Job Summary**

OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle.

**Duties and Responsibilities**
- Implements strategies and processes that deliver consistent customer satisfaction and retention.
- Ensures that onboarding processes are precisely executed to build a strong customer relationship.
- Utilizes extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes.
- Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
- Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

**What will my day look like?**
- Learn, translate, and enhance OTTera OTT and linear product knowledge documents.
- Support and train personnel to produce process flow suggestions and in some cases directly implement changes.
- Work with OTTera customers directly to assist requests for on-boarding, training, and general support.
- Work with OTTera sales and technical teams to provide product demonstrations and assist in answering general product workflows.

**Preferred Qualifications**
- Bachelor’s degree or equivalent experience.
- Requires 1-2 years of relevant experience in customer success in a SaaS, digital media, or technology environment.
- Skilled in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
- Familiarity with online platforms and customer service standards.
- Excellent organizational and multitasking abilities in fast-paced environments.
- Detail-oriented with a strong sense of accountability and ownership.

**About OTTera**

**Culture**

We’re a proudly diverse, global team that values collaboration, inclusion, and a wide range of perspectives. Our work culture is built on open communication — we hold formal standups twice a week, along with regular informal check-ins to support each other and tackle challenges as they come up.

This is a fast-paced, dynamic environment with multiple initiatives moving forward at once. We’re looking for individuals who are organized, adaptable, and self-motivated — people who ask the right questions, take initiative, and are excited to help us expand our footprint in the streaming space and shape the future of digital content.

  • Customer Success Associate

    2 semanas atrás

    Sao Paulo, Brasil Smartly.io Tempo inteiro

    **PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH** Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We're looking for a dynamic Customer Success Associate to join us, as...

  • Associate Customer Success Manager

    Há 5 dias

    São Paulo, Brasil TransPerfect Tempo inteiro

    Overview The Associate Customer Success Manager is responsible for small to mid-size global accounts or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives. The Associate Customer Success Manager will receive support from the Global...

  • Associate Customer Success Executive

    Há 5 dias

    Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro

    **Associate Customer Success Representative (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as an Associate Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them...

  • Associate Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil Validity Inc. Tempo inteiro

    Join to apply for the Associate Customer Success Manager role at Validity Inc. 6 days ago Be among the first 25 applicants About The Role As Associate Customer Success Managers (ACSMs) at Validity, you are responsible for ensuring our clients achieve maximum value and success by delivering a world-class customer experience. In this role, you will manage a...

  • Associate Customer Success Manager

    3 semanas atrás

    Sao Paulo, Brasil Validity Tempo inteiro

    **About the Role**The ACSM is responsible for delivering ongoing proactive and reactive support to our customer community. “Community” refers to the customers who, based on spend, do not receive a dedicated Customer Support Manager for general product and support inquiries, but instead their requests are managed through a team of Associate Success...

  • Associate Customer Success Manager

    2 semanas atrás

    São José da Laje, Brasil DoiT Tempo inteiro R$40.000 - R$60.000 por ano

    LocationOur Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in UK, Ireland, Spain or Estonia.The role is also available to independent contractors in East Europe.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the...

  • BR Customer Success Associate

    2 semanas atrás

    São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro US$40.000 - US$60.000 por ano

    Sporty GroupPartnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...

  • Associate Customer Success Manager

    3 semanas atrás

    Sao Paulo, Brasil Twilio Tempo inteiro

    **See yourself at Twilio**Join the team as our next Associate Customer Success Manager**Who we are & why we're hiring**Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...

  • BR Customer Success Associate

    Há 5 dias

    São Paulo, Brasil Sporty Group Tempo inteiro

    BR Customer Success Associate - English and Portuguese Join to apply for the BR Customer Success Associate - English and Portuguese role at Sporty Group BR Customer Success Associate - English and Portuguese Join to apply for the BR Customer Success Associate - English and Portuguese role at Sporty Group Sporty Group is a global consumer internet and...

  • Associate Customer Success Manager

    2 semanas atrás

    Sao Paulo, Brasil UiPath Tempo inteiro

    Overview:Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.Your Mission: Associate Customer Success Managers are entrusted with a variety of UiPath’s customers from those that are starting up to some that need some help...