Implementation IT Assistant Manager

**Implementation IT Assistant Manager (Hybrid)**:

- JR-152964
- Hybrid
- Botafogo
- Santana de Parnaíba
- Managed Services
- Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

**Responsibilities**

Integration and Resources
- Ensure the effective onboarding of new employees by providing the necessary resources for their adaptation at Equinix
- Manage HR, payroll, and IT processes, including overtime tracking and internal asset control

Goal Setting and Evaluation
- Establish SMART priorities and document them in Workday, reviewing them regularly in one-on-one meetings
- Conduct performance and behavior evaluations, providing constructive feedback and recording progress

Development and Training
- Identify knowledge gaps and create training plans (LL/LNT) to enhance technical and interpersonal skills
- Develop Individual Development Plans (IDP) aligned with each employee’s growth needs.
- Continuous Follow-Up
- Hold weekly or biweekly one-on-one sessions to discuss challenges, review progress, and address performance or behavior deviations
- Guide the team in skill development, learning from experience, and resolving procedural issues

Backlog Management
- Manage and update the backlog portfolio, identifying trends, risks, and opportunities for improvement
- Ensure the achievement of monthly targets (MRR, conversion, commit date) and alignment with sales leaders in weekly meetings
- Participate in internal meetings to discuss corrective actions, mitigate risks, and remove blockers

Project Queue Monitoring
- Monitor status, priorities, deadlines, and risks of projects, keeping systems (Smartsheet/ServiceNow) up to date
- Ensure that projects are delivered within quality standards and as planned by the assigned analysts

Problem Resolution and Support
- Assist in resolving blockers and delegate technical tasks to analysts to ensure project progress

Team Development
- Allocate resources appropriately and work with peers to balance demands
- Collaborate with your IM peers to balance resources and ensure monthly backlog portfolio delivery
- Provide continuous feedback to employees, supporting their technical and behavioral development

Stakeholder Communication
- Serve as the main point of contact for internal and external alignment and escalations

Delivery Management
- Ensure end-to-end project delivery with the required level of quality and supporting evidence
- Approve and control the quality of project changes in your queue as required

**Qualifications**
- Bachelor’s degree in computer science, Information Technology, or a related field
- Fluent English required
- Strategic view with a strong experience and knowledge in network and servers, preferably in a technology implementation role, with experience in managing complex, large-scale projects, managing multiple projects simultaneously, prioritizing tasks, and adapting to changing priorities and deadlines
- Knowledge of Windows, Linux, Vmware, Database,Backup and Cloud
- Leadership skills with the ability to inspire, coach, engage, and develop multicultural teams to achieve functional and project goals and deliver outstanding business results
- Strong knowledge and experience in metrics and KPI definition, monitoring, and data analysis
- Exceptional communication, interpersonal skills, with the ability