Fba Invoicer Program Manager, Fba Invoicer Program

Há 2 dias

Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

Bachelor’s degree
- Fluent in both English and Portuguese
- Verbal and written communication skills are essential: clear, organized, concise with an ability to adapt to the appropriate audience in a setting
- Analytical and quantitative skills; ability to use data to back up assumptions and evaluate outcomes
- Ability to proactively solve issues and develop original ideas, approaches, and solutions
- Basic knowledge of SQL and dashboards

Job summary

Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Are you able to design processes and monitor their execution, helping address unforeseen situations and adapting the processes? Then this is the position for you

You will be responsible to assure the delivery of a formidable seller experience by developing, implementing, and managing operational and support initiatives. The Technical Account Manager must be able to balance Amazon's objectives with the needs of sellers. In order to accomplish this, you will need to navigate across different business areas to solve seller issues, anticipate the need of thoughtful new solutions, and develop and optimize support tools for sellers.

You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by the ambiguity or competing priorities to scale in a new geography. This means you are able to roll up your sleeves, dig in and get the job done.

Job functions include:

- Work on BI reports and analyses related to the overall program operation and specifically to support activities
- Identify operational issues related to invoicing and improve current processes to mitigate more impact
- Provide 2nd level support for complex cases when necessary, managing cases that Seller Support could not answer and working with the correct teams to fix the issue
- Engage sellers to resolve issues of rejected invoices that are generating impact in our day-to-day operation
- Identify new needs of sellers related to the program and work cross-teams to provide the support they need
- Execute and improve processes to mitigate customer impact due to invoicing issues
- Experience with integrators, e-commerce, retail, customer-facing support center
- Experience with customer experience processes

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