Msi Delivery Manager

2 semanas atrás

Rio De Janeiro, Brasil Orange Business Services Tempo inteiro

**About the role**:
Service Transition:
Define Ordering process with Customer, OBS and Third-party.

Define Escalation process between Customer, OBS and Third-Party

Receive Quote information from Customer to order through 3rd party

Place order to Third Party Carrier based on the Quote information received from Customer

Track TPV Underlay order status and regular status to OBS PM

Ensure TPV delivers the circuit as orders (Acceptance Test report from Vendor)

Provide Circuit details and other information for Handover to Operations

Place order with OBS to be created for management and monitoring of 3rd party circuit

Business Support:
Presales support for MSI Deals with TPV ordering (the Point of Contact for Presales Support)

**About you**:
Management Skills

Natural leader

Ability to work within high pressured environment including the management of crisis situations

Extensive technical experience of complex environment in addition to broad managerial experience

Strong Team player, both within organization and Outside groups and division at all levels

Strong experience of dealing with customers

Superior, proven organizational and global leadership skills

Excellent communication skills both written and oral

10 years of experience with service delivery activities

**Additional information**:
**The benefits of being Orange**

Orange Business Services was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- Medical plan
- Dental plan
- Life insurance
- Meal allowance
- Transportation allowance
- Bonus plan
- Gympass
- Day care
- Private pension fund
- Birthday gift (day off)
- Give a day, get a day (day off)
- Maternity Leave (6 months)
- Paternity Leave (15 days)
- Orange Employee Solutions (psychological and legal assistance)
- Shiatsu
- Labor gymnastic
- Teleworking Reimbursement

**Department**:
Sales & Marketing Americas

**Contract**:
Regular

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