Site Account Manager

Shape the Future of Mining - Contribute directly to sustainable operations and be part of FLS’s global Mission Zero journey toward zero emissions.- Global Expertise, Local Impact - Collaborate with international specialists while engaging daily with major mining clients in Minas Gerais.- Career Growth & Innovation Culture - Be empowered to innovate, learn continuously, and build a rewarding career within a world-leading organization.

About FLS

At FLS, we are powering the future of world-class mining. With more than 140 years of innovation, we help our customers achieve higher productivity while reducing environmental impact. Through advanced technology, digital solutions, and deep customer collaboration, we are transforming the mining industry and leading the journey toward a more sustainable future.

We believe that technology, teamwork, and purpose can make a real difference in tackling climate change, that’s why we’ve committed to Mission Zero, our ambition to enable mining operations to move toward zero emissions.

Join a global leader that combines engineering excellence with meaningful impact and help shape the future of sustainable mining.

Department Summary - South America Sales & Services / Site & Service Sales / Brazil Aftermarket & Account Management

The SAMS organization connects our global expertise with local customer success. Within this structure, the Site & Service Sales team ensures our customers’ operations perform at their best, through proactive engagement, aftermarket growth, and technical support that drives productivity and reliability.

As part of the Brazil Aftermarket & Account Management team, you’ll collaborate closely with key mining customers in Minas Gerais, delivering tailored service solutions, strengthening partnerships, and creating value at every stage of the mine lifecycle.

Role Summary - Site Account Manager

As a Site Account Manager in Belo Horizonte, you will act as the primary interface between FLS and our mining customers in Minas Gerais. Your role will focus on managing strategic site relationships, driving sales of spare and wear parts, upgrades, retrofits, and services, and ensuring customers receive best-in-class technical and commercial support.

This position is ideal for a motivated professional who combines strong commercial acumen with a passion for technical excellence and customer success in the mining industry.

Key Responsibilities- Serve as the primary point of contact for key mining clients, developing and maintaining long-term, profitable relationships.- Promote and sell spare parts, wear parts, upgrades, retrofits, and services, ensuring achievement of assigned sales targets.- Develop and execute regional sales strategies tailored to customer and market needs, in alignment with service line objectives.- Supervise and coordinate technical and commercial proposals, ensuring accuracy, competitiveness, and timely delivery.- Implement market-adapted pricing strategies to meet profitability goals.- Identify and pursue new business opportunities through continuous market intelligence and customer engagement.- Conduct regular site visits to assess equipment performance, recommend solutions, and identify aftermarket opportunities.- Collaborate closely with internal stakeholders — including Engineering, Product Lines, and Service Line Managers — to ensure seamless execution of customer projects.- Manage and maintain accurate CRM records for accounts, contacts, opportunities, and sales pipelines.- Contribute to the budgeting and forecasting process, ensuring targets are met or exceeded.- Uphold FLS’s values of integrity, safety, collaboration, and accountability in all business dealings.

Qualifications and Experience- Bachelor’s degree in Mechanical, Industrial, or Mining Engineering, or a related field.- Minimum 5-8 years of experience in technical sales, aftermarket, or account management within the mining or heavy equipment industry.- Proven track record of achieving sales targets and developing long-term customer relationships.- Strong understanding of mining processes, particularly crushing, grinding, and materials handling systems.- Excellent negotiation, communication, and presentation skills.- Strategic thinker with the ability to balance technical and commercial priorities.- Experience working with CRM tools (Salesforce, SAP, or equivalent).- Intermediate to advanced English proficiency (spoken and written).- Availability for travel across Minas Gerais and occasional regional trips.

Behavioural Skills- Customer-Focused: Builds trust and delivers solutions that create long-term value.- Collaborative Communicator: Works effectively across global and local teams to achieve shared goals.- Results-Driven: Maintains focus on objectives, metrics, and performance.- Analytical & Strategic: Understands customer needs and transforms them into actionable plans.- Adaptable & Accountable: Thrives in dynamic environments and takes ownership of outcomes.

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